8x8 has revealed the success of its recently launched Supervisor Workspace solution, with the offering becoming one of the company's fastest new product adoptions ever.
The company outlines that the adoption of the Supervisor Workspace could rival 8x8's Agent Workspace solution for its early popularity among customers. The new interface recorded over 10 percent adoption in its first week after launch and has already been accessed by over 50 percent of 8x8 Contact Centre customers.
Hunter Middleton, Chief Product Officer at 8x8, said:
Modern, cloud-first contact centre solutions are making it easier for organizations and agents to improve customer experiences–from AI-driven self-service and intelligent routing to tools designed to help agents provide better service across any channel and interaction. However, supervisors and team leads, who are responsible for ensuring that agents are performing and productive, have been unable to fully benefit from these advances until now."
8x8 states that Supervisor Workspace has been driving customer success since its launch in March and honing contact centre performance. Users are recognising 8x8 Supervisor Workspace for providing a personalised, performance-centric hub that empowers supervisors and their teams using the 8x8 Contact Centre to boost productivity and aid leaders with real-time insights across customer journeys.
"With 8x8 Supervisor Workspace, contact centre leaders can now get a holistic view across the organisation from a single pane of glass," Middleton added. "Providing a personalised space that blends real-time agent information and performance recommendations with customer journey and business insights allows organisations to enhance agent efficiency, performance, and customer engagement."
8x8 Supervisor Workspace Feature Set
8x8 Supervisor Workspace combines analytics, performance management, and team admin capabilities into a single interface. The powerful, intuitive, design-led user interface provides a performance-centric management space for contact centre leaders.
The single pane of glass functionality of Supervisor Workspace provides customers with visibility, insights, and operations from across 8x8's Contact Centre. The solution's embedded trend analysis offers supervisors instant insights to improve correction speed and drive superior performance in the contact centre.
Contact centre leaders can create personalised environments to manage teams and make decisions based on individual needs and priorities without coding.
Supervisor Workspace is built with an intuitive design and interface to accelerate onboarding and enable supervisors to ramp up workflows. There is also a range of accessibility options, offering full support for hybrid contact centres and empowering supervisors to work from anywhere and on any browser.
8x8's Commitment to Innovative Contact Centre Solutions
8x8 has had an impressive year for product launches and updates.