8x8 has introduced its latest artificial intelligence and customer engagement features to its cloud CX platform.
- 8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
- 8×8 Expands AI-Powered Voice Self-Service Offering
- 8×8 Finds Its CCaaS Groove in the Midmarket, Sees Deals Spike in the Segment
New features from the US-based CCaaS and UCaaS provider include AI-powered transcriptions for 8x8 Contact Center and better call quality for Azure virtual desktops.
According to 8x8, the CX capabilities will allow business leaders to bolster experiences and engagement across organisations for customers and employees.
Hunter Middleton, Chief Product Officer at 8x8, outlined the key benefits of the solution: “Our continued pace of innovation is a testament to 8x8’s commitment to delivering the latest in CX-driven enhancements to our customers every single day.
“With each update, we are not just keeping up with the demands of the market, we are anticipating them.
“By investing in AI-driven tools that bridge CX gaps across every touchpoint in the customer journey, we empower businesses to enhance engagement and achieve successful outcomes.”
Key Feature Releases
AI-powered language support and real-time accuracy have been upgraded as a result of the new OpenAI Whisper model, providing ‘best-in-class’ accuracy for particular language and greater performance with different accents.
Support language have also been doubled for live web chats, expanding real-time chat translation to a larger audience.
Text-to-speech capabilities support more than 40 languages and offer improved analytics, insights, and performance metrics to boost efficiency, productivity, and customer satisfaction.
8x8 Contact Center Video Elevation is another addition, giving gents contact centre video capabilities that enable customer to share their mobile camera, thereby allowing 8x8 Supervisor Workspace Availability is being extended with an ‘intuitive’ user interface to improve contact centre performance using automated supervisor experiences. 8x8 Supervisor Workspace is available on desktop and mobile bringing visibility and actions in one place, alongside insgiths, guidance, and assistance to manage agent and queue activity.