Genesys Cloud CX now integrates with 8x8 Cloud Unified Communications, paving the way for a more collaborative contact center.
Indeed, the integration will allow Genesys clients to more easily share reports, knowledge, and customer insights on dashboards easily accessible across the enterprise.
Companies can then unlock a unified view of CX, drive customer-centricity, and place the contact center at the heart of the enterprise.
As Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud CX, said:
Our partnership with 8x8 represents a positive step forward in creating a more connected enterprise, designed to strengthen customer and employee experiences.
Alongside this connected enterprise, Genesys-powered contact centers may enhance employee experiences by harnessing a space where agents and subject matter experts (SMEs) can quickly collaborate for better customer outcomes.
Agents may also benefit from an integrated single sign-on, a unified company directory, and in-network call transfers to enable seamless employee communication.
Commenting on these innovations, Hunter Middleton, Chief Product Officer at 8x8, stated: