The people behind the reporting

Meet the journalists and content creators behind CX Today coverage.

Editorial Team

Rob ScottAcross CX beats↗Follow

Marcus LawAcross CX beats↗Follow

Rhys FisherContact Center · Journey Orchestration↗Follow

Rob WilkinsonContact Center↗Follow

Nicole WillingCRM & Data · CX Trust↗Follow

Sean NolanCX AI · Revenue Tech↗Follow

Sophie WilsonCX Today coverage↗Follow

Francesca RocheCX Intelligence · Agent Experience↗Follow

Lily JemmettCX Today coverage↗Follow

Rebekah BraceService Operations · Community CX↗Follow

People in the archive

People shaping customer experience technology, whose expertise and ideas appear across CX Today coverage.

CX Today archive profiles are under editorial review. Approved people with five or more CX Today story mentions will appear here.