WebexOne 2026: GetixHealth on Buying Into the Webex Roadmap
Dan Womack, VP of Software at GetixHealth, tells CX Today why the medical billing company chose Webex Contact Center two years ago for its roadmap, how AI tools are helping it reach more patients, and why patients will decide where its virtual agents go next
Marcus Law · 14 Oct 2026
WebexOne 2026: Cisco Dialog Turns AI Agents Into Advocates
Vinod Muthukrishnan, VP and GM of Webex Customer Experience, tells CX Today how Dialog gives AI agents the relationship context and staying power to keep working on a customer's behalf long after the conversation ends, and how Cisco plans to keep them accountable
Marcus Law · 7 Oct 2026
Turning Teams Recordings into Conversation Intelligence
Compliance-grade recording was never meant to just sit in an archive. Once it's in place, it becomes the raw material for insight that most organisations aren't yet using, from customer sentiment to agent performance and the patterns hiding inside thousands of everyday conversations
Marcus Law · 7 Oct 2026
WebexOne 2026: Cisco Brings AI Collaboration to Austin
Cisco will host WebexOne in Austin from 5–8 October 2026, bringing together collaboration, CX and IT leaders. Sessions will cover AI-powered collaboration, Webex Calling, contact centres, workplace technology, security and deployment, with customer speakers from AMD, Airlines, RBC and more
Marcus Law · 1 Oct 2026
Microsoft Teams Recording: Retention Is Only the Start
Native Teams recording gives users a basic capture tool, but regulated organisations need something built for policy, retention and evidence. That gap between consumer-grade capture and compliance-grade recording is reshaping the market, pushing vendors to build purpose-made tools around it
Marcus Law · 30 Sept 2026
From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call
Marcus Law speaks with Guy Yaffe, VP of Interaction Recordings at AudioCodes , about the changing enterprise recording market and why native recording alone ...
Marcus Law · 23 Sept 2026
The Reality of Voice AI in the Contact Centre: From Pilot to Production
In this CX Today interview, Marcus Law speaks with Ilan Avner, Director of Product Management at AudioCodes , about the practical reality of moving Voice AI ...
Marcus Law · 25 Jun 2026
From Pilot to Production: How AudioCodes Live Hub Makes Voice AI Contact Centres Work at Scale
Building a voice AI agent has never been easier. LLMs are highly capable, and convincing proof of concepts that can be achieved in days. The difficulty often...
Marcus Law · 18 Jun 2026
Why Enterprise Voice AI Projects Stall Before They Reach Production
The pilot worked. The production deployment did not. For most enterprises, the difference comes down to one thing they did not plan for: the voice layer. It ...
Marcus Law · 11 Jun 2026