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Sponsored · AudioCodes
From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call
Marcus Law speaks with Guy Yaffe, VP of Interaction Recordings at AudioCodes , about the changing enterprise recording market and why native recording alone ...
Marcus Law · 23 Sept 2026
Sponsored · AudioCodes
The Reality of Voice AI in the Contact Centre: From Pilot to Production
In this CX Today interview, Marcus Law speaks with Ilan Avner, Director of Product Management at AudioCodes , about the practical reality of moving Voice AI ...
Marcus Law · 25 Jun 2026
Sponsored · AudioCodes
From Pilot to Production: How AudioCodes Live Hub Makes Voice AI Contact Centres Work at Scale
Building a voice AI agent has never been easier. LLMs are highly capable, and convincing proof of concepts that can be achieved in days. The difficulty often...
Marcus Law · 18 Jun 2026
Sponsored · AudioCodes
Why Enterprise Voice AI Projects Stall Before They Reach Production
The pilot worked. The production deployment did not. For most enterprises, the difference comes down to one thing they did not plan for: the voice layer. It ...
Marcus Law · 11 Jun 2026