reporter
Recent work4 stories
News
Round Up: Why Governing Enterprise AI Has Become a High-Stakes Challenge
Silicon Valley debates an AI development slowdown while Salesforce launches new enterprise AI governance tools at Dreamforce.
Lily Jemmett · 17 Sept 2026
Explainer
How Can Community Platforms Turn Peer Engagement Into Retention?
Gainsight’s community platform approach highlights what B2B businesses should consider when connecting peer engagement and retention.
Lily Jemmett · 15 Sept 2026
Explainer
What Does the OpenAI Hack Mean for Salesforce and other CRM Communities?
The OpenAI–Hugging Face incident is a warning for AI autonomy. Discover how CRM organisations help B2B teams govern peer communities safely.
Lily Jemmett · 3 Sept 2026
News
What Does Brazil’s Discord Lawsuit Mean for Digital CX?
Brazil’s lawsuit against Discord raises new questions about platform accountability, AI moderation and digital trust for B2B community teams.
Lily Jemmett · 27 Aug 2026