Lily Jemmett

Lily Jemmett is a technology journalist at CX Today, reporting on customer communities, digital trust and the governance of AI-enabled customer experiences. Her published coverage examines Gainsight and Salesforce Experience Cloud, alongside the platform accountability questions raised by Discord. Through explainers and industry news analysis, she explores how moderation, verified knowledge and responsible automation affect peer support and customer retention. Her work helps enterprise readers assess community platform choices, identify governance requirements and connect engagement strategies with safer, more useful digital experiences.