the voice of customer experience technology
the events calendar

Where the industry meets.

The gatherings that set the workplace technology agenda, curated, with a plain word on why each one matters. Where we’re attending, we say so, and the coverage lands here afterwards.

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London, UK

Invitation-only gathering of senior UK customer-management leaders focused on CX operations, AI-led service and peer benchmarking, not a mass expo floor.

New York, NY, USA

Retail's largest annual gathering returns to New York's Javits Center (10–12 January 2027), where CX, retail media, AI and supply-chain tech meet store and digital operators.

just happenedwith our coverage, so you can skip the recap videos

Nothing on Journey Orchestration has wrapped recently.

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curated by the newsroom · listing is editorial, never paid · dates confirmed with organizers