the voice of customer experience technology

Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

Editorial coverage

179 pieces · CX Today editorial stories
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
Interview
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
Rhys Fisher · 2mo ago
Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So
Interview
Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So
Rhys Fisher · 4mo ago
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Interview · Service Operations
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Charlie Mitchell · 1y ago
Interview10 CCaaS Providers to Watch Out for in 2025Charlie Mitchell · Jan 2, 2025
Interview · CRM & Data15 Customer Experience Technology Predictions for 2025Charlie Mitchell · Dec 26, 2024
InterviewAgent Assist: Use Cases, Benefits, & ProvidersCharlie Mitchell · Jul 24, 2024
Interview · CX IntelligenceCustomer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?Rhys Fisher · Mar 14, 2024
InterviewContact Center Generative AI: Use Cases, Risks, & PredictionsCharlie Mitchell · Jan 25, 2024
InterviewThe 5 Biggest CCaaS Acquisitions of 2023Charlie Mitchell · Jan 12, 2024
InterviewBIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO DepartureCharlie Mitchell · Dec 19, 2023
InterviewThe Top Zoom Contact Center Features to Empower AgentsRebekah Carter · Nov 9, 2023
Interview · Agent ExperienceZoom Workforce Management Review: Zoom WFM FeaturesRebekah Carter · Oct 10, 2023
InterviewTheta Lake Talks the Future of Contact Center Compliance at ZoomtopiaRob Scott · Oct 6, 2023
InterviewZoom's Meteoric Rise: From Startup to Tech Titan and What's Next at ZoomtopiaRob Scott · Sep 26, 2023
InterviewUnifying CCaaS & UCaaS – CX Today RoundtableCharlie Mitchell · Sep 19, 2023
Interview · CX IntelligenceWhat Is Zoom Revenue Accelerator? Revamping Sales IQRebekah Carter · Sep 15, 2023
Interview · Agent ExperienceThe Contact Center Suites Buyers Guide 2023: Top TakeawaysCharlie Mitchell · Sep 5, 2023
Interview10 Fascinating Enterprise Contact Center Solutions That Impress In Their InnovationCharlie Mitchell · Aug 2, 2023
InterviewVideo for Customer Service, Engagement, & Retention – CX Today RoundtableCharlie Mitchell · Jul 18, 2023
InterviewCX Predictions for the Remainder of 2023Charlie Mitchell · Feb 22, 2023
InterviewZoom to Lay Off 15 Percent of Staff, Amidst Enterprise GrowthRory Greener · Feb 8, 2023
Interview · CX IntelligenceZoom Discusses Its New Virtual Agent, IQ Additions, and MoreCharlie Mitchell · Nov 8, 2022
InterviewMicrosoft vs. Google vs. Zoom: The Race to CCaaS LeadershipCharlie Mitchell · Jul 12, 2022
Interview · CX IntelligenceZoom IQ for Sales: What You Need to KnowCX Today Team · Jun 10, 2022
InterviewAssessing the Google, Microsoft, Zoom, and Cisco Contact Centre SolutionsCharlie Mitchell · Jun 8, 2022
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