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Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

All coverage

223 pieces · editorial and sponsored · newest first
Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy
News
Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy
Charlie Mitchell · May 21, 2024
AI Training AI: Welcome to the Intelligent Contact Center
Sponsored · Interview
AI Training AI: Welcome to the Intelligent Contact Center
with Zoom · May 16, 2024
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Feature
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
Charlie Mitchell · Apr 10, 2024
SponsoredDo You Agree? 4 Predictions for the Future of Contact Center WEMwith Zoom · Apr 3, 2024
NewsZendesk Appoints New Chief Legal Officer – The Start of a Trend?Rhys Fisher · Mar 28, 2024
News · Agent ExperienceZoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise ConnectCharlie Mitchell · Mar 25, 2024
NewsZoom Launches New AI Companion, CRM Support, & VoC CapabilitiesJames Stephen · Mar 19, 2024
SponsoredThe Future of Workforce Engagement Management: Expert Takeswith Zoom · Mar 14, 2024
Interview · CX IntelligenceCustomer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?Rhys Fisher · Mar 14, 2024
SponsoredZoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?with Zoom · Mar 4, 2024
News · CRM & DataThe Latest BIG News from Salesforce, Alorica, Playvox, & ZoomRhys Fisher · Mar 1, 2024
NewsZoom Contact Center Licenses Triple as Its CCaaS Business SurgesCharlie Mitchell · Feb 27, 2024
SponsoredAI in Workforce Engagement Management: What You're Missing, and What’s Comingwith Zoom · Feb 22, 2024
SponsoredZoom's New CCaaS Packages: An Inside Lookwith Zoom · Feb 12, 2024
SponsoredPiecing Together Your Contact Center AI Strategy? Start Here.with Zoom · Feb 7, 2024
SponsoredThe Zoom Contact Center AI: 3 Must-Have Capabilities That'll Drive Rapid ROIwith Zoom · Feb 1, 2024
InterviewContact Center Generative AI: Use Cases, Risks, & PredictionsCharlie Mitchell · Jan 25, 2024
SponsoredThe Zoom Effect Transforming Contact Centers for the Next Generationwith Zoom · Jan 22, 2024
NewsThe Latest BIG News from Microsoft, Twilio, Salesforce, & ZoomCharlie Mitchell · Jan 19, 2024
Sponsored5 Contact Center Trends to Keep an Eye on in 2024with Zoom · Jan 18, 2024
NewsZoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & MoreCharlie Mitchell · Jan 16, 2024
InterviewThe 5 Biggest CCaaS Acquisitions of 2023Charlie Mitchell · Jan 12, 2024
SponsoredZoom and the Future of Customer Engagement: Expert Takeswith Zoom · Jan 10, 2024
SponsoredThe Zoom Contact Center: 5 Features That Stand Outwith Zoom · Jan 2, 2024
InterviewBIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO DepartureCharlie Mitchell · Dec 19, 2023
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