the voice of customer experience technology

Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

Editorial coverage

179 pieces · CX Today editorial stories
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
News · CX Intelligence
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Rhys Fisher · 2y ago
Zoom Adds New Agent-Assist, Translation, & SMS Capabilities to Its Contact Center
News
Zoom Adds New Agent-Assist, Translation, & SMS Capabilities to Its Contact Center
Charlie Mitchell · 2y ago
Big CX News from AWS, Zoom, Salesforce & SugarCRM
News · CRM & Data
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Rhys Fisher · 2y ago
NewsZoom Enjoys a Surge In CCaaS Sales, Credits New Bundling StrategyCharlie Mitchell · May 21, 2024
FeatureZoom and Avaya Have Teamed Up, and There Are Big Benefits for BothCharlie Mitchell · Apr 10, 2024
NewsZendesk Appoints New Chief Legal Officer – The Start of a Trend?Rhys Fisher · Mar 28, 2024
News · Agent ExperienceZoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise ConnectCharlie Mitchell · Mar 25, 2024
NewsZoom Launches New AI Companion, CRM Support, & VoC CapabilitiesJames Stephen · Mar 19, 2024
Interview · CX IntelligenceCustomer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?Rhys Fisher · Mar 14, 2024
News · CRM & DataThe Latest BIG News from Salesforce, Alorica, Playvox, & ZoomRhys Fisher · Mar 1, 2024
NewsZoom Contact Center Licenses Triple as Its CCaaS Business SurgesCharlie Mitchell · Feb 27, 2024
InterviewContact Center Generative AI: Use Cases, Risks, & PredictionsCharlie Mitchell · Jan 25, 2024
NewsThe Latest BIG News from Microsoft, Twilio, Salesforce, & ZoomCharlie Mitchell · Jan 19, 2024
NewsZoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & MoreCharlie Mitchell · Jan 16, 2024
InterviewThe 5 Biggest CCaaS Acquisitions of 2023Charlie Mitchell · Jan 12, 2024
InterviewBIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO DepartureCharlie Mitchell · Dec 19, 2023
NewsThe Latest BIG News from Five9, Zoom, Twilio, & VerintCharlie Mitchell · Dec 8, 2023
NewsZoom Creates New Contact Center Packages for “Flexibility and Value”Charlie Mitchell · Dec 7, 2023
NewsThe Latest BIG News from Zoom, Verint, Salesforce, & AWSCharlie Mitchell · Nov 24, 2023
NewsZoom Partners with PCI PalTom Wright · Nov 24, 2023
NewsZoom Reaches 700 CCaaS Customers, Virtual Agent Growth SoarsCharlie Mitchell · Nov 21, 2023
InterviewThe Top Zoom Contact Center Features to Empower AgentsRebekah Carter · Nov 9, 2023
NewsThe Latest BIG News from Cisco, Microsoft, Zoom, & SAPCharlie Mitchell · Oct 27, 2023
NewsZoom Launches ISV Exchange Program That Includes Prominent CX PlayersJames Stephen · Oct 26, 2023
Interview · Agent ExperienceZoom Workforce Management Review: Zoom WFM FeaturesRebekah Carter · Oct 10, 2023
Page 4 of 8 · 76–100 of 179