Zoom has kickstarted an ISV (Independent Software Vendor) Exchange Program to sell specific third-party solutions to customers.
Launch partners include Success KPI, Theta Lake, PCI Pal, FaxSIPit, and Verint – with many more expected to come.
One of the most notable names on this list is Verint, which kickstarted a partnership with Zoom last year.
As such, many Zoom customers have had the chance to bring several of Verint’s customer experience (CX) solutions into their own environments.
Yet, John Bourne, SVP of Global Channels and Alliances at Verint, seemed excited to take the relationship to a new level.
"It’s been a pleasure working with Zoom this past year on integrating our open platform with their unified communications solutions as well as Zoom Contact Center," he said.
"Our announcement today makes the Verint open platform available to Zoom customers through Zoom for the first time.
As Zoom continues to expand its capabilities, we will remain in lockstep with them and enable our mutual customers to leverage the power of this unique platform-to-platform approach.
Verint’s platform contains many tools that may support Zoom customers. Its workforce optimization (WFO) suite, voice of the customer (VoC) tools, and self-service solutions are just some examples.
Verint Da Vinci AI also catches the eye, powering a team of intelligent bots to automate various customer experience processes.
Billions of interactions train its AI model to become quicker and more accurate.
Moreover, Verint’s open approach to AI allows Zoom customers to quickly leverage Verint’s latest advancements alongside its other commercial AI models.
Doug Chaney, Head of ISV & Marketplace Sales at Zoom, shared his thoughts on its strategic partnership with Verint: "We are excited to have Verint as one of our strategic partners.
"As the customer engagement pioneer for more than 25 years, Verint is uniquely positioned to help our customers navigate through new business challenges to deliver elevated customer experiences."