the voice of customer experience technology

Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

Editorial coverage

179 pieces · CX Today editorial stories
Big CX News from Salesforce, Zoom, Talkdesk & Five9
News · CRM & Data
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Rhys Fisher · 1y ago
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
News · CX Intelligence
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
Charlie Mitchell · 1y ago
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
Explainer · Service Operations
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
Rebekah Carter · 1y ago
News · CX IntelligenceZoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice AgentsRhys Fisher · May 22, 2025
NewsZoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration YetCharlie Mitchell · May 15, 2025
NewsAWS & Zoom Debut a New Integration to “Change the Future of Work”Charlie Mitchell · Apr 18, 2025
NewsMitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with ZoomFloyd March · Apr 10, 2025
News · CX IntelligenceZoom’s AI Companion Becomes “Truly Agentic” with Major AI ReleaseRhys Fisher · Mar 17, 2025
NewsZoom & Microsoft Teams Unite with a New Contact Center IntegrationCharlie Mitchell · Mar 13, 2025
News · CX IntelligenceZoho, Zoom Get Ready to Release Small Language Models (SLMs)Floyd March · Mar 6, 2025
News · CRM & DataBig CX News from Salesforce, Google, Microsoft & ZoomRhys Fisher · Mar 3, 2025
NewsZoom Secures Its Largest-Ever Contact Center DealFloyd March · Feb 25, 2025
News · CX IntelligenceDid DeepSeek Just Transform Enterprise AI? Zoom's CEO Shares His PerspectiveRhys Fisher · Jan 28, 2025
NewsZoom Empowers Contact Center Agents with Dynamics Guides & Suggested AnswersRhys Fisher · Jan 17, 2025
Interview10 CCaaS Providers to Watch Out for in 2025Charlie Mitchell · Jan 2, 2025
Interview · CRM & Data15 Customer Experience Technology Predictions for 2025Charlie Mitchell · Dec 26, 2024
News · CRM & DataThe Latest BIG News from Salesforce, Zoom, Twilio, & IBMRhys Fisher · Nov 29, 2024
NewsZoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center CustomersCharlie Mitchell · Nov 26, 2024
News · CRM & DataBig CX News from AWS, Salesforce, Zoom, Zendesk & OracleRhys Fisher · Oct 11, 2024
NewsZoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI MakeoverCharlie Mitchell · Oct 9, 2024
NewsThe Zoom Contact Center Is Now Available on the AWS MarketplaceCharlie Mitchell · Sep 24, 2024
NewsZoom Releases Three Tools to Simplify Contact Center Agent ExperiencesJames Stephen · Sep 16, 2024
News · CRM & DataBig CX News from NICE, Five9, Zoom & WebexRhys Fisher · Aug 23, 2024
NewsZoom Signs Its Largest-Ever Contact Center Deal, Surpasses 1,100 CCaaS CustomersCharlie Mitchell · Aug 22, 2024
InterviewAgent Assist: Use Cases, Benefits, & ProvidersCharlie Mitchell · Jul 24, 2024
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