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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

Editorial coverage

173 pieces · CX Today editorial stories
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
News · Agent Experience
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
Francesca Roche · 17h ago
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data Battle
News · CRM & Data
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data Battle
Rhys Fisher · 1mo ago
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
News
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
Rhys Fisher · 1mo ago
NewsCan Zendesk Cut Multilingual Contact Center Costs With AI?Rhys Fisher · Sep 10, 2026
NewsWhy Enter the CX Awards in 2026? The Market Demands Proof.Rob Scott · Jun 18, 2026
NewsZoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be WorriedRob Wilkinson · May 25, 2026
News · Revenue TechBig CX News from Zendesk, Qualtrics, 8x8 & SprinklrRhys Fisher · May 22, 2026
News · Agent ExperienceZendesk Declares the Chatbot Era Dead, Unveils Autonomous Service WorkforceRhys Fisher · May 19, 2026
NewsHow CX Leaders Can Build Customer Trust With AI AgentsSophie Wilson · May 14, 2026
News · CX TrustVercel's Breach Is a Warning—"Shadow AI" Risks to CX Are EscalatingNicole Willing · Apr 23, 2026
NewsThe Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating ModelRob Wilkinson · Apr 9, 2026
News · CX TrustCrunchyroll Hack Exposes Customer Support Data in Vendor Security IncidentNicole Willing · Mar 25, 2026
News · CRM & DataBig CX News from Salesforce, Zendesk, NiCE & AWSRhys Fisher · Mar 13, 2026
NewsZendesk Moves to Acquire Forethought, Expand Agentic Service CapabilitiesNicole Willing · Mar 12, 2026
News · CX TrustZendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano CustomersNicole Willing · Mar 2, 2026
NewsCX Dominates G2's Agentic AI List, Makes up 6 of Top 10Rob Wilkinson · Feb 27, 2026
News · CRM & DataZendesk Acquires Unleash, Introduces AI Enterprise Search ToolFrancesca Roche · Dec 22, 2025
News · CRM & DataBig CX News from Salesforce, AWS, Coupang & IBMNicole Willing · Dec 12, 2025
NewsAWS and Zendesk Unite to Modernize Outdated Contact Center StacksRhys Fisher · Dec 8, 2025
News · CX TrustZendesk and Microsoft Targets The Small Business Market in Latest PartnershipFrancesca Roche · Dec 1, 2025
News · CX TrustBig CX News from Amazon, Zoom, Gartner & ZendeskRhys Fisher · Nov 7, 2025
News · CX TrustPhishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support PortalsNicole Willing · Nov 5, 2025
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
News · CRM & DataFree Agents: How Slow AI Adoption Is Pushing Vendors to Drop the PaywallNicole Willing · Oct 21, 2025
News · Revenue TechThe Latest BIG News from Salesforce, Zendesk, SAP & QualtricsRhys Fisher · Oct 10, 2025
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