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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

Editorial coverage

173 pieces · CX Today editorial stories
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Feature
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Rhys Fisher · 2mo ago
The Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech Stacks
Feature · CRM & Data
The Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech Stacks
Nicole Willing · 4mo ago
Why Always-On CX Resilience Starts With Security
Feature · CX Trust
Why Always-On CX Resilience Starts With Security
Nicole Willing · 6mo ago
FeatureThe Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?Francesca Roche · Jan 5, 2026
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
Feature · CRM & DataThe Acquisition of Ultimate May Transform Zendesk. Here’s How.Charlie Mitchell · Mar 19, 2024
Feature · Agent ExperienceThe Zendesk-Klaus Acquisition: 3 Major Talking PointsCharlie Mitchell · Jan 23, 2024
Feature · CRM & DataZendesk Cuts Its Staff by 8 Percent: Here's WhyRory Greener · Jun 6, 2023
Feature · CRM & DataThe Nucleus Research 2023 CRM Technology Value MatrixRob Scott · May 8, 2023
Feature · CRM & DataZendesk Pulls Itself Closer to Amazon ConnectCharlie Mitchell · Mar 27, 2023
Feature · CRM & DataGartner Magic Quadrant for Sales Force Automation Platforms 2022Rebekah Carter · Oct 11, 2022
FeatureCould Zendesk’s Latest AI Announcements Spell Trouble for the Company?Zac Wang · Oct 4, 2022
Feature · Agent ExperienceReimagining the Helpdesk: CX Today Expert Round TableZac Wang · Aug 24, 2022
Feature · CX IntelligenceZendesk Reports Q2 Losses – How Will It Bounce Back?Charlie Mitchell · Aug 1, 2022
Feature · CRM & DataThe Top CRM Providers for 2022Rebekah Carter · Feb 3, 2022
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