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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

All coverage

188 pieces · editorial and sponsored · newest first
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
News · CRM & Data
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
Rhys Fisher · Apr 4, 2025
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
News
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
Charlie Mitchell · Apr 3, 2025
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
News · CRM & Data
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
Rhys Fisher · Apr 2, 2025
Interview · Agent ExperienceThe New Best Practices for Contact Center Workforce Engagement ManagementFloyd March · Mar 31, 2025
News · CX IntelligenceBig CX News from Zendesk, Genesys, Microsoft & AccentureRhys Fisher · Mar 28, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
NewsZendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center LandscapeCharlie Mitchell · Mar 26, 2025
Interview · Agent ExperienceThe Top 10 Contact Center Workforce Management (WFM) Tools for 2025Rebekah Carter · Mar 12, 2025
InterviewZendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local MeasureRob Scott · Feb 26, 2025
Interview · CRM & DataCustomer Service CRM: The Latest Trends, Features, & Providers Floyd March · Feb 24, 2025
News · CRM & DataZendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” ScamsRhys Fisher · Jan 22, 2025
Interview · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The RundownCharlie Mitchell · Dec 17, 2024
News · CRM & DataThe Latest BIG News from Five9, Dialpad, Salesforce, & ZendeskRhys Fisher · Nov 15, 2024
News · CRM & DataZendesk Continues to Experiment with New Pricing StrategiesRhys Fisher · Nov 12, 2024
News · CRM & DataHacker Exposes Zendesk Security Flaw, Accesses Confidential Customer InfoRhys Fisher · Oct 15, 2024
News · CRM & DataBig CX News from AWS, Salesforce, Zoom, Zendesk & OracleRhys Fisher · Oct 11, 2024
News · CRM & DataZendesk Launches an AI Agent Builder, Enhances Its Agent CopilotCharlie Mitchell · Oct 9, 2024
News · CRM & DataBig CX News from Zendesk, Cisco, Oracle & Five9Rhys Fisher · Aug 30, 2024
Interview · CRM & DataZendesk Unveils “Industry First” Outcome-Based Pricing ModelRhys Fisher · Aug 29, 2024
News · CRM & DataZendesk Report Predicts the End of Customer Wait TimesRhys Fisher · Aug 22, 2024
News · CRM & DataBig CX News from NICE, Zendesk, Meta & Five9Rhys Fisher · Aug 16, 2024
News · CRM & DataZendesk Teams with Meta to Launch Customer Messaging AppRhys Fisher · Aug 14, 2024
News · CX IntelligenceZendesk Targets “Essential” AI Startups with Global VC ArmRhys Fisher · Jun 21, 2024
News · CRM & DataBig CX News from Salesforce, Zendesk, Pegasystems & VerintRhys Fisher · May 3, 2024
News · Agent ExperienceZendesk Enters the Workforce Engagement Market with a Deep OfferingCharlie Mitchell · May 2, 2024
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