the voice of customer experience technology

Talkdesk on CX Today

132 pieces · 118 editorial · 14 sponsored · covered since 2020 (1 story)

CX Today coverage mentioning Talkdesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Talkdesk stories to your CX Today feed.

Editorial coverage

118 pieces · CX Today editorial stories
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Interview
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Rhys Fisher · 2y ago
Agent Assist: Use Cases, Benefits, & Providers
Interview
Agent Assist: Use Cases, Benefits, & Providers
Charlie Mitchell · 2y ago
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Feature
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Charlie Mitchell · 2y ago
News · CRM & DataBig CX News from Google, HubSpot, Salesforce, & Kore.aiRhys Fisher · Jul 19, 2024
News · CX IntelligenceTalkdesk Customer Patagonia Sued Over Its Use of Contact Center AIRhys Fisher · Jul 16, 2024
News · CX IntelligenceTalkdesk Reveals Fresh GenAI Capabilities for Retail UsersRhys Fisher · Jun 12, 2024
News · CX IntelligenceTalkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”Rhys Fisher · Jun 4, 2024
NewsTalkdesk and Cognizant Team Up on Industry-Specific Contact Center AICharlie Mitchell · May 30, 2024
NewsGartner Peer Insights “Voice of the Customer” for CCaaS 2024Charlie Mitchell · May 14, 2024
NewsTalkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI RoadmapCharlie Mitchell · Apr 11, 2024
News · CRM & DataBig CX News from NICE, Salesforce, Talkdesk, and Five9Rhys Fisher · Mar 29, 2024
News · Agent ExperienceEnterprise Connect 2024: News You Might Have MissedRhys Fisher · Mar 28, 2024
NewsTalkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact CentersCharlie Mitchell · Mar 25, 2024
NewsTalkdesk is Helping Bring Water to the DesertRhys Fisher · Mar 21, 2024
News · CRM & DataBig CX News from Talkdesk, Salesforce, Teleperformance, & MoreRhys Fisher · Mar 8, 2024
NewsTalkdesk Launches a GenAI-Powered Autopilot, Targets Banking and RetailRhys Fisher · Mar 7, 2024
Interview · CX IntelligenceThe Best Customer Experience Analytics Tools for 2024Rebekah Carter · Feb 9, 2024
Interview10 Incredible Talkdesk Features for CX SuccessRebekah Carter · Nov 17, 2023
InterviewContact Center Automation: Trends, Tricks, and Tools – CX Today RoundtableCharlie Mitchell · Oct 24, 2023
NewsTalkdesk Expands Its Agent-Assist and Self-Service Suites with the Help of Generative AICharlie Mitchell · Oct 16, 2023
NewsThe Latest BIG News from AWS, Talkdesk, Salesforce, & NICECharlie Mitchell · Sep 29, 2023
NewsTalkdesk Endures Third Round of Layoffs in 14 MonthsJames Stephen · Sep 28, 2023
Interview · Agent ExperienceThe Contact Center Suites Buyers Guide 2023: Top TakeawaysCharlie Mitchell · Sep 5, 2023
InterviewAn Analysis of the 2023 Gartner Magic Quadrant for CCaaSCharlie Mitchell · Aug 21, 2023
InterviewGartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A RecapCharlie Mitchell · Aug 14, 2023
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