CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS.
He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Principal Analyst at Constellation Research.
Interview21 Aug 2023 · 1 min read
An Analysis of the 2023 Gartner Magic Quadrant for CCaaS
Watch on YouTube. CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at...
Together, they discuss some of the big talking points from the Gartner MQ, which include:
- Talkdesk losing its market leader status
- Genesys maintaining its pole position
- NICE being unable to break free
- Is Cisco's positioning reasonable?
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