A spokesperson for Talkdesk confirmed the company has made "limited headcount reductions", which constitute its third round of layoffs in under 14 months.
The company spokesperson revealed the news to TechCrunch, but she wouldn't say how many people would be losing their jobs in this round of cuts.
Yet, an employee has since suggested that at least 140 employees have been made redundant.
Meanwhile, a Portuguese publication, Observador, noted that employees are being asked to sign a "termination by mutual agreement", which would remove any guarantee of unemployment benefits.
Before that information became public, Tiago Paiva, Founder and CEO of Talkdesk, provided an email statement regarding the company layoffs: "Investments and advancements we’ve made in AI position us at the forefront of CX innovation, enabling a leaner, more agile global organization.
"The limited headcount reductions we made in a few areas will not negatively impact our speed of innovation.
We will continue to invest in and hire in strategic areas that allow us to innovate faster and more efficiently, at scale.
"As one example, we are evolving our location strategy. With our recent FedRAMP In Process designation and success in healthcare and regulated industries, we are increasing R&D investments in the U.S.
"Our business remains strong, and we have a tremendous market opportunity ahead of us."
Forbes seemingly recognized that opportunity when it positioned Talkdesk in eighth place on the Forbes Cloud 100 list last month.
Before that, the privately-held business was valued at $10BN after raising $230 million in Series D funding in 2021.
Moreover, the vendor has attracted many high-profile clients, including IBM, Trivago, Canon, Glovo, and TAP Air Portugal.