Billed as an event to help keep leaders at the “forefront of the enterprise IT industry,” Enterprise Connect 2024 certainly delivered.
Hosted in the Gaylord Palms Resort in Orlando, Florida, the event saw industry leaders, innovators, and technology enthusiasts all coming together to explore and discuss the advanced solutions and communication methods shaping the digital landscape.
With GenAI, AI in the contact center, customer engagement, and employee experience all featuring among the event’s hot topics, the companies in attendance were a who’s who of major tech providers – all looking to showcase their latest products, partnerships, and plans.
While Twilo’s new Data Layer, Nice’s Copilot 2.0, and Cisco’s latest CCaaS package hogged the headlines, several interesting stories from the event managed to get lost in the shuffle.
Talkdesk Partners with Verint to Launch an AI-Powered WFM for Contact Centers
Attendees of Enterprise Connect were the first to find out about the expansion of the partnership between Talkdesk and Verint, who have combined their resources to deliver the Verint Workforce Management for Talkdesk.
Powered by the Verint Open Platform, the new "best-of-breed" WFM solution will be available through Talkdesk CX Cloud. Powered by AI, the tool promises to provide users with the capabilities to enhance their CX automation offerings.
The solution’s flexible architecture seamlessly integrates with enterprise systems, providing enterprise-level scalability and versatile scheduling options for contact center agents.
Utilizing cutting-edge AI models and adaptable to future innovations, Talkdesk believes that it will enhance customers’ ability to deliver top-tier service.
In discussing the potential of the new solution, Wiliam Welch – President and Chief Operating Officer at Talkdesk – said:
Talkdesk is deepening its partnership with Verint to ensure contact centers across every segment have advanced, automated capabilities to drive operational efficiencies, improve agent experiences, and workforce effectiveness.
Vonage Boosts its GenAI Capabilities – Targets the User Experience
The cloud communications specialist has leveraged advanced GenAI technology to power its newest solution: Generative AI for Vonage Conversational Commerce.
Aimed at improving the overall user experience, the AI-powered additions are seamlessly integrated into the Vonage Conversational Commerce solution – equipping businesses with the tools necessary to establish personalized and real-time connections with customers across various platforms.
Vonage believes that the new solution will lead to more insightful customer data and improve efficiency through automation – making a significant impact across all customer touchpoints.
Speaking about his company’s latest tool, Savinay Berry – EVP of Product and Engineering for Vonage – commented:
By integrating state-of-the-art generative AI capabilities with our Conversational Commerce solution, we are empowering users to generate creative content, automate tasks, and improve the overall user experience.
GoTo Leverages AI to "Significantly Enhance" its Offerings
The IT management, support, and business communications company has announced a revamp of its existing solutions with AI innovations and more than 60 new product enhancements.
GoTo promises that the latest upgrades will provide businesses with new intelligence, insights, and automation that will help to "boost productivity and deliver an exceptional customer and employee experience."
