Sinch on CX Today
21 stories · 4 in 2026 · 1 in the last 90 days · 0 sponsored
CX Today coverage mentioning Sinch, newest first. Sponsored work is identified clearly on each story.
Telnyx vs Sinch CPaaS: Voice AI Speed or Global Journey Control?
Telnyx vs Sinch, which option gives companies the best control plan for stronger customer journey management?
Rebekah Carter · 11 min read · 25 Aug 2026
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown
Twilio and Infobip lead Gartner's 2026 Magic Quadrant for CPaaS, with Vonage returning to the Leaders quadrant and 3 vendors debuting
Rhys Fisher · 9 min read · 29 May 2026
The $735 Problem: Why Enterprise AI Governance is Set Up to Fail
New research from Gartner, TELUS Digital, and Sinch reveals why enterprise AI governance keeps failing in production
Rhys Fisher · 7 min read · 29 May 2026
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker's Must-Attend Event
Enterprise Connect 2026 brings 80+ CX vendors to Las Vegas March 10-12. From AI ROI proof to agent burnout solutions, discover why this is the decision point for customer experience leaders.
Rob Scott · 3 min read · 9 Feb 2026
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
Several trends are sweeping the CPaaS space. These include the convergence of CPaaS with other tech markets, new channels (like RCS), and a little something ...
Charlie Mitchell · 7 min read · 29 Jul 2025
What Is CPaaS? A Definition, Use Cases, and Top Providers
A Communications Platform as a Service (CPaaS) platform allows businesses to inject communications into their organizational workflows
Rebekah Carter · 17 min read · 18 Jul 2025
The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeys
There was a time when the Top CPaaS vendors existed on the sidelines, stepping in to help companies enable two-factor authentication codes or send one-off al...
Rebekah Carter · 16 min read · 15 Jul 2025
What's New In CPaaS? Trends, Capabilities, & What's Coming
CPaaS platforms are shifting from a nice-to-have to a must-have. Indeed, Gartner research suggests that - by 2028 - 90 percent of businesses will leverage CP...
Floyd March · 11 min read · 23 Apr 2025
10 CPaaS Providers to Watch Out for in 2025
Every year, industry researchers rank CPaaS providers as part of market evaluations. This is not one of those assessments. Instead, this rundown spotlights t...
Charlie Mitchell · 9 min read · 14 Jan 2025
15 Customer Experience Technology Predictions for 2025
Tech innovation is accelerating like never before, and 2025 is the year many brands will embark upon transformational projects to reimagine their customer ex...
Charlie Mitchell · 13 min read · 26 Dec 2024
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
Sinch has announced new AI capabilities for its CPaaS solution, with the launch of Sinch AI. Available within the Sinch Customer Communications Cloud, Sinch ...
Rhys Fisher · 3 min read · 18 Jul 2024
Analyzing the 2024 Gartner Magic Quadrant for CPaaS
Watch on YouTube. CX Today's Charlie Mitchell hosts Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance. They present an analysis of the 2024 G...
Charlie Mitchell · 1 min read · 12 Jul 2024
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
To suggest that CPaaS is a growing market would be something of an understatement. According to Gartner, by 2028, 90% of global enterprises will utilize CPaa...
Rhys Fisher · 8 min read · 28 Jun 2024
CPaaS Platforms: Trends, Industries, and Differentiators
According to Gartner, 90 percent of businesses will leverage CPaaS platforms by 2026. In 2022, the figure stood at just 30 percent. That represents an extrao...
Charlie Mitchell · 14 min read · 19 Apr 2024
Who Is Leading the CPaaS Space In 2024? Omdia Reveals Its Findings
CPaaS solutions have surged in recent years, increasing the ease of integrating digital channels and customer-facing systems. In doing so, CPaaS providers st...
Charlie Mitchell · 6 min read · 2 Feb 2024
CPaaS In Customer Experience: Examples, Trends, & Providers
Gartner recently released its inaugural Magic Quadrant for CPaaS – a sign of the technology’s growing enterprise significance. Inside, the analyst estimated ...
Charlie Mitchell · 10 min read · 22 Nov 2023
Sinch Launches Sinch Calling with Rival Webex
Sinch has introduced ‘Sinch Calling with Webex’ to provide users with integrated calling and collaboration capabilities within the Webex platform. The new pr...
James Stephen · 2 min read · 23 Oct 2023
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2023
Ten years ago, few could have predicted the diverse channel mix that customers use to communicate with brands today. There are new messaging apps, social med...
Charlie Mitchell · 9 min read · 21 Sept 2023
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Gartner has unveiled its much-anticipated 2023 Magic Quadrant report for Enterprise Conversational AI Platforms. The release comes amid surging interest in t...
Charlie Mitchell · 11 min read · 10 Mar 2023
Sinch Launches a Bot-Enhancing Engine
Sinch has released AskFrank, an “AI-enabled intelligent question-answering search engine.” AskFrank adds an additional AI layer to chatbots, providing answer...
Sandra Radlovački · 2 min read · 15 Sept 2022
Treasure Data and Sinch Partner on Mobile Omnichannel Engagement
Customer data platform Treasure Data has partnered with Sinch, a cloud communications and mobile customer engagement solutions vendor, to offer mobile omnich...
Sandra Radlovački · 2 min read · 23 Mar 2022