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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

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857 pieces · editorial and sponsored · newest first
ServiceNow's Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
News · CRM & Data
ServiceNow's Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Floyd March · Jul 15, 2025
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
News
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Charlie Mitchell · Jul 15, 2025
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
News · CRM & Data
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Floyd March · Jul 14, 2025
News · CX IntelligenceBig CX News from Zoom, OpenAI, Salesforce, and SanasCharlie Mitchell · Jul 11, 2025
News · CRM & DataSalesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWSFloyd March · Jul 10, 2025
NewsThe CX Awards 2025 Winners AnnouncementCharlie Mitchell · Jul 10, 2025
News · CX IntelligenceZoom's New-Look AI Companion Reveals Its Broader AmbitionsRhys Fisher · Jul 9, 2025
Feature · CRM & DataSalesforce Follows ServiceNow's Lead, Pivots to Building AI Agent EcosystemsCharlie Mitchell · Jul 7, 2025
NewsBig CX News from Cisco, Microsoft, Salesforce, & VerintCharlie Mitchell · Jul 4, 2025
NewsLeading Contact Center Providers Called Out for Withholding Data from Rival AI SolutionsCharlie Mitchell · Jul 3, 2025
News · CRM & DataElon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu 'Agentforce' Rebrand IdeaRhys Fisher · Jun 30, 2025
Feature · CRM & DataSalesforce on Its New Agentforce Pricing Model, Rebranding Einstein OneCharlie Mitchell · Jun 27, 2025
News · CX IntelligenceBig CX News from Salesforce, Genesys, OpenAI, & MitelRhys Fisher · Jun 27, 2025
Sponsored"Customer Service Is the New Marketing": Reimagining the Golden Conceptwith Salesforce; Sprinklr · Jun 26, 2025
NewsThe CX Awards 2025 FinalistsCharlie Mitchell · Jun 26, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The RundownCharlie Mitchell · Jun 25, 2025
News · Agent Experience3 In 5 Contact Center Agents Don't Recommend Self-Service, Finds GartnerRhys Fisher · Jun 24, 2025
Feature · CRM & DataSalesforce Debuts Agentforce 3: The Top TakeawaysCharlie Mitchell · Jun 23, 2025
SponsoredZoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrationswith Zoom; Salesforce · Jun 23, 2025
Interview · CRM & Data15 Use Cases for Generative AI in MarketingRebekah Carter · Jun 20, 2025
News · CRM & DataBig CX News from NiCE, Genesys, Salesforce, & GartnerRhys Fisher · Jun 20, 2025
News · CRM & DataSalesforce Hikes Its Prices, Aims to Mitigate High AI Integration CostsFloyd March · Jun 18, 2025
News · CRM & DataSalesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise DataFloyd March · Jun 17, 2025
NewsNiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS PartnershipCharlie Mitchell · Jun 17, 2025
Interview · CRM & Data15 Use Cases for Generative AI in SalesRebekah Carter · Jun 13, 2025
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