Microsoft on CX Today
378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)
CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.
Following adds Microsoft stories to your CX Today feed.
Editorial coverage
371 pieces · CX Today editorial stories
Interview · CX IntelligenceGartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The RundownFloyd March · Jan 23, 2025
Interview · CRM & DataSlack vs. Microsoft Teams: Which Is Best? (2025 Comparison)Rebekah Carter · Jan 21, 2025
News · CRM & DataGartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The RundownFloyd March · Jan 21, 2025
NewsMicrosoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center PlatformCharlie Mitchell · Jan 21, 2025
Interview · CX IntelligenceThe Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIARebekah Carter · Jan 17, 2025
NewsMicrosoft Beckons the Self-Learning Contact Center with Its Upcoming AI AgentsCharlie Mitchell · Jan 16, 2025
Interview · CX IntelligenceWhat Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?Rebekah Carter · Jan 14, 2025
NewsHCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration FactoryFloyd March · Jan 14, 2025
News · CRM & DataSAP & Microsoft Preview the Integration Between Joule and CopilotRhys Fisher · Jan 14, 2025
NewsMicrosoft Teams Introduces a Live Chat Widget for Customer ServiceCharlie Mitchell · Jan 8, 2025
Interview · CRM & DataData Readiness: The Foundation of Agentic AI Success in CXRebekah Carter · Jan 3, 2025
News · Service OperationsMicrosoft’s Big Contact Center Push? 2025 Seems Set to Be the YearCharlie Mitchell · Jan 2, 2025
News · CX IntelligenceMicrosoft CEO: AI Agents Will Transform SaaS as We Know ItRhys Fisher · Dec 23, 2024
News · CX IntelligenceBig CX News from Salesforce, Twilio, Microsoft, & HubSpotRhys Fisher · Dec 20, 2024
Interview · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The RundownCharlie Mitchell · Dec 17, 2024
Interview · CX IntelligenceThe Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just YetCharlie Mitchell · Dec 16, 2024
NewsFive9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft TeamsJames Stephen · Dec 11, 2024
News · CX IntelligenceMicrosoft Scraps Viva Goals, Gives Customers a Year to Move Off the AppRhys Fisher · Dec 9, 2024
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