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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service
News
Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service
Rhys Fisher · 6mo ago
Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?
News
Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?
Rob Wilkinson · 6mo ago
Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center
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Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center
Alex Cole · 6mo ago
News · Journey OrchestrationMicrosoft Deploys Three AI Agents to Automate Contact Center OperationsRhys Fisher · Apr 28, 2026
News · Revenue TechMicrosoft Expands AI Capabilities Across Sales and Customer ExperienceFrancesca Roche · Apr 28, 2026
NewsYou Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At OnceRob Wilkinson · Apr 28, 2026
News · CX TrustMicrosoft Warns CX Leaders Agentic AI Demands a New Approach to SecurityNicole Willing · Apr 17, 2026
NewsThe Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating ModelRob Wilkinson · Apr 9, 2026
News · CRM & DataBig CX News from Oracle, Salesforce, HubSpot & MicrosoftRhys Fisher · Apr 3, 2026
NewsMicrosoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise UsersNicole Willing · Mar 31, 2026
News · CRM & DataSalesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data FoundationsNicole Willing · Mar 19, 2026
NewsMicrosoft’s Support for Anthropic Signals a Shift in AI Power DynamicsRob Wilkinson · Mar 11, 2026
News · CX TrustMicrosoft And Europol Lead Tycoon 2FA Takedown as Customer Identity Risks RiseNicole Willing · Mar 6, 2026
News · CX TrustMicrosoft Copilot Bug Exposes Confidential Emails, Risking CX Data SecurityNicole Willing · Feb 19, 2026
News · CX TrustGlobal Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the StackNicole Willing · Feb 16, 2026
NewsAI, Data and Orchestration Mark a Turning Point for CX Growth, Research FindsNicole Willing · Feb 10, 2026
NewsBenioff Calls Copilot “Clippy 2.0”... Again, Says Slackbot Solves Customer Context GapsRhys Fisher · Feb 4, 2026
News · CX TrustAs AI Adoption Accelerates, Customer Trust Is at RiskNicole Willing · Feb 4, 2026
NewsMicrosoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?Rob Wilkinson · Feb 2, 2026
NewsFree UK AI Training Gives CX Leaders a Rare Skills AdvantageRob Wilkinson · Jan 28, 2026
News · CX TrustA Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security ProblemNicole Willing · Jan 22, 2026
News · CX IntelligenceMicrosoft and Algolia Push Real-Time Product Data into AI ShoppingRhys Fisher · Jan 13, 2026
News · CRM & DataMicrosoft Acquires Osmos to Advance Its Data Unification StrategyFrancesca Roche · Jan 7, 2026
NewsCognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AIRob Wilkinson · Jan 6, 2026
NewsMicrosoft's CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?Rob Wilkinson · Dec 23, 2025
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