MiaRec on CX Today
29 stories · 0 in 2026 · 0 in the last 90 days · 25 sponsored
CX Today coverage mentioning MiaRec, newest first. Sponsored work is identified clearly on each story.
Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises
Conversations aren’t just touchpoints, they’re valuable insights into your customers, how your business runs, and what you need to improve. The top conversat...
Rebekah Carter · 14 min read · 21 Jul 2025
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec . After an introduction to contact center Auto-QA, they di...
Charlie Mitchell · 1 min read · 30 Jul 2024
The Development of Sentiment Analysis: How AI is Shaping Modern Contact Centers
One of the biggest impacts artificial intelligence (AI) can have on a contact center is improving customer satisfaction. When properly utilized, AI can empow...
Robbie Pleasant · 4 min read · 2 Jul 2024
MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)
Watch on YouTube. CX Today's Charlie Mitchell hosts Gennadiy Bezkorovayniy, CEO of MiaRec. The video forms part of our Big CX Update series, where we find ou...
Charlie Mitchell · 1 min read · 1 Jul 2024
MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing
Many organizations use AI to summarize calls, analyze sentiment, and gain new insights, but your average AI-powered tool only provides basic, canned informat...
Robbie Pleasant · 5 min read · 19 Jun 2024
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
When you run a contact center, you want to ensure your customers are getting the best help possible and end every call satisfied. At the same time, you need ...
Robbie Pleasant · 3 min read · 25 Apr 2024
How Does Contact Center AI Mature?
Artificial intelligence (AI) became a core part of contact center technology surprisingly quickly. Tools like chatbots, keyword analysis, and sophisticated a...
Robbie Pleasant · 5 min read · 21 Mar 2024
Conversational Intelligence: Use Cases, Success Stories, & Predictions
Conversational intelligence solutions transcribe customer conversations and spotlight insights that allow businesses to improve products, services, and custo...
Charlie Mitchell · 8 min read · 20 Mar 2024
Generative AI In Conversational Analytics: A Demo & Discussion
Watch on YouTube. CX Today's Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Orti...
Charlie Mitchell · 1 min read · 12 Mar 2024
The Evolution of Contact Center Quality Management
Since the creation of contact centers, managers and QA teams have been asking one big question: “How do we make sure we’re keeping our customers happy?” That...
Robbie Pleasant · 5 min read · 4 Dec 2023
Why Should You Use Automatic Call Summaries?
For contact centers across industries of all kinds, taking detailed notes on customer interactions is essential. But taking notes during the call can be dist...
Robbie Pleasant · 6 min read · 21 Sept 2023
Conversation Intelligence Software: An Introductory Guide
Today’s contact center leaders are constantly looking for new ways to enhance their customer experience strategies, with new and innovative tools. Customer e...
Rebekah Carter · 6 min read · 19 Sept 2023
15 Contact Center Intelligence Best Practices, Strategies, & Tools
Contact center intelligence evolved into a crucial part of the customer experience landscape in recent years. As customer expectations evolve, and interactio...
Rebekah Carter · 7 min read · 14 Sept 2023
Generative AI in the Contact Center: The Risks and Rewards
Generative AI has taken the world by storm. ChatGPT, Dall-E, Midjourney, and countless other solutions are having an impact on virtually every aspect of our ...
Rebekah Carter · 5 min read · 11 Sept 2023
3 Data Redaction Techniques to Secure the Contact Center
Few things are more important than a strong approach to security and privacy in the contact center. We’re living in a world where consumers are becoming incr...
Rebekah Carter · 5 min read · 6 Sept 2023
Big CX Update: MiaRec
Watch on YouTube. Tatiana Polyakova, COO of MiaRec , joins Kieran Devlin of CX Today for the latest session in our Big CX Update series. Polyakova provides a...
Kieran Devlin · 1 min read · 10 Jul 2023
Auto-QA: Your Contact Center’s Next Best Friend
Remember the episode of Friends when Chandler sits on Joey’s recliner, it falls apart, and he immediately assumes he has broken it? During the episode - “The...
Charlie Mitchell · 4 min read · 7 Jul 2023
Customer Experience Is a Game of Memories and Emotions
Remember the last time a friend asked: “Let’s go to a restaurant. Where would you suggest?” At that moment, you think back to previous dining experiences, ad...
Charlie Mitchell · 4 min read · 29 Jun 2023
Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits
Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis in the conta...
Charlie Mitchell · 1 min read · 22 Jun 2023
5 Value-Adding Conversational Intelligence Use Cases for Contact Centers
Watch on YouTube. CX Today's Charlie Mitchell hosts Tatiana Polyakova, Chief Operating Officer at MiaRec . We discuss five contact center use cases for conve...
Charlie Mitchell · 1 min read · 15 Jun 2023
Long Live ChatGPT - The Secretary Has Left the Building
Uncover the contact center applications for ChatGPT, including the possibility to automate post-contact processing.
John Flood · 2 min read · 2 Jun 2023
Compliance Issues In 2023, No Laughing Matter
The penalties and fines are enormous - and eye-popping. Companies that haven’t met privacy and security compliance regulations have paid hundreds of millions...
John Flood · 3 min read · 24 Apr 2023
The Top CX Compliance Vendors for 2023
Compliance has always been a critical concern for brands serving customers in a variety of industries and landscapes. As companies continue to collect huge a...
Rebekah Carter · 12 min read · 20 Mar 2023
Using Speech Analytics to Inform Digital Transformation
Digital transformation isn’t just a buzzword topic anymore. In a world where companies constantly strive to differentiate themselves from the competition, co...
Rebekah Carter · 6 min read · 9 Mar 2023
How Speech Analytics Technology Reveals Customer Sentiment
The 19th-century American author Mark Twain wrote, "A man's character can be learned from the adjectives that he habitually uses in conversation." Twain's fa...
John Flood · 3 min read · 4 Jan 2023
How to Improve Agent Retention with AI
Contact centers and customer service teams have a lot of challenges to deal with in today’s world. Technology is evolving, customer expectations are growing,...
Rebekah Carter · 5 min read · 5 Dec 2022
Quality Management for the Forward-Thinking Contact Center
For decades, contact centres have relied on “quality assurance” (QA) and “quality management” (QM) tools as a foundational strategy for improving agent perfo...
Rebekah Carter · 5 min read · 21 Oct 2022
Why Bother with Call Transcription?
The ability to draw information from conversation with customers is crucial in the contact centre. Converting raw audio calls into searchable, auditable, and...
Rebekah Carter · 5 min read · 20 Oct 2022
Voice Analytics: How Keyword Analysis Delivers Competitive Advantage
Customers rarely lie. If they tell you your product or service is amazing, they usually mean it. If they tell you it’s sub-par, it’s usually true. Stating th...
Simon Wright · 3 min read · 5 Sept 2022