CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec.
After an introduction to contact center Auto-QA, they discuss three use cases for generative AI (GenAI) in quality assurance.
These are:
- Use Case #1 The Additional Context Window
- Use Case #2 The AI Prompt Designer
- Use Case #3 LLM-based Sentiment Analysis
They also share a quick video of each, bringing the use cases to life.