Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits

Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis in the conta...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec.

We consider the topic and sentiment analysis in the contact center, discussing:

Definitions for topic and sentiment analysis
The many contact center use cases for both
The benefits of these use cases
Implementing topic and sentiment analysis solutions

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