We've come a long way since the days of the 1960s secretarial pool. That's when an executive secretary had to type at least 60 words per minute, take dictation at 100 words per minute, use a shorthand system, operate typewriters, calculators, and dictaphones - and smile throughout.
Today We've Got ChatGPT
Now we've all become secretaries - unto ourselves.
We're booking our own travel, running to the post office, scheduling our own meetings and making our own coffee.
And if you're a contact center agent, you're taking a lot of notes. Transcribing your calls during the call - and after the call - and trying to smile throughout.
No ChatGPT. No Easy Day.
It's a big ask for contact center agents to transcribe accurate call summaries manually.
Agents listen to the completed call and take notes or take notes right after the call. Post-call notes scenarios are more common
Fortunately, a new AI tool from MiaRec can automatically transcribe speech to text and generate summaries for contact center agents.
The MiaRec Auto Call Summary is powered by ChatGPT, a state-of-the-art natural language processing and machine learning technology. MiaRec Auto Call Summary leverages ChatGPT to automate after-call workflows, improving agent performance.
MiaRec Auto Call Summary works in post-call transcription to convert speech into accurate text transcriptions.