LivePerson on CX Today
19 stories · 4 in 2026 · 1 in the last 90 days · 0 sponsored
CX Today coverage mentioning LivePerson, newest first. Sponsored work is identified clearly on each story.
Customer Engagement Weekly Roundup: Sprinklr Chases the Action Layer as AI Agents Demand Better Context
This week’s customer engagement news covers Sprinklr, Tealium, LivePerson, and Monte Carlo’s latest AI and journey updates
Rhys Fisher · 5 min read · 15 Sept 2026
SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap
The SoundHound LivePerson acquisition aims to unite voice AI and messaging, helping enterprises reduce context loss and simplify omnichannel customer service.
Rob Wilkinson · 4 min read · 27 Apr 2026
LivePerson Syntrix Targets the AI Governance Gap as Contact Centers Struggle to Scale GenAI from Pilot to Production
LivePerson launches Syntrix to help CX teams test, validate, and govern GenAI, addressing the AI governance gap slowing contact center ROI.
Alex Cole · 3 min read · 27 Apr 2026
CX Dominates G2's Agentic AI List, Makes up 6 of Top 10
G2’s 2026 Agentic AI rankings highlight Fin by Intercom, Zendesk, and Genesys Cloud CX, pointing to early agent adoption in customer support.
Rob Wilkinson · 4 min read · 27 Feb 2026
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Gartner has dropped its first Magic Quadrant study into the Conversational AI space in over two years. The report, previously known as the "Gartner Magic Qua...
Charlie Mitchell · 11 min read · 19 Aug 2025
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
Conversational AI solutions are advancing rapidly across the customer experience space and beyond. We’re not just dealing with chatbots anymore. Today’s syst...
Charlie Mitchell · 15 min read · 23 Jul 2025
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Are generative AI (GenAI) and LLMs the solution to years of customer self-service disappointment? Forrester certainly believes so. With the report claiming t...
Rhys Fisher · 8 min read · 21 May 2024
Avaya and LivePerson Partner to Provide a "Unified Omnichannel Suite"
Avaya and LivePerson have announced a partnership that enables enterprises to combine their digital, voice, and AI technologies. Indeed, Avaya customers may ...
James Stephen · 3 min read · 13 May 2024
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
Gartner Peer Insights is a verified review service for business tech buyers. Following an 18-month period – ending in June 2023 – Peer Insights published 866...
Charlie Mitchell · 8 min read · 18 Sept 2023
Introducing CX Trends 2023: A Treasure Trove of CX Conversations ✨
Generative AI is all anyone in the nitty-gritty customer experience tech seems to be talking about. Yet, there are other trends transforming the market too. ...
Charlie Mitchell · 3 min read · 12 Jul 2023
How AI Assistance Can Help Your Business' CX Proposition
Watch on YouTube CX Today's Kieran Devlin is joined by Rob LoCascio, CEO and Founder of LivePerson , for this latest CX Trends session to discuss how AI assi...
Kieran Devlin · 1 min read · 10 Jul 2023
Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships
Medallia has joined forces with Cresta and expanded its partnerships with Five9 and LivePerson to drive innovation and extend its reach. Describing itself as...
James Stephen · 3 min read · 3 May 2023
LivePerson Releases a CRM Integration Tool for Webex
LivePerson has announced the availability of CRM Connector – a new tool that integrates CRM capabilities into Webex Calling. Developed by Tenfold, which Live...
Sandra Radlovački · 1 min read · 2 Sept 2022
BIG CX NEWS from Microsoft, Zendesk, and LivePerson
Welcome to our round-up of the top news in the CX space over the last seven days. Microsoft Launches a Digital Contact Center Platform Microsoft has announce...
Sandra Radlovački · 2 min read · 22 Jul 2022
LivePerson Launches a Conversation Mining Solution
LivePerson has launched Contact Centre Conversation Mining, a solution that turns conversational data into intelligent action. Developed in partnership with ...
Sandra Radlovački · 1 min read · 21 Jul 2022
Who Is Leading the Enterprise Intelligent Assistant Space? Opus Research Reveals Its Findings
Seven years ago, when Opus Research first started to monitor the implementation of enterprise intelligent assistants (EIAs), the technology was relatively ni...
Charlie Mitchell · 5 min read · 8 Jun 2022
LivePerson Launches the “World’s First” Decentralised Customer Care Platform
LivePerson has announced the plans to launch the “world’s first” decentralised customer care platform VillageDAO, in partnership with ConsenSys, a blockchain...
Sandra Radlovački · 2 min read · 19 May 2022
LivePerson Boosts Its Conversation Assist Capabilities
Conversational AI platform LivePerson has added upgrades to its agent-assist capabilities. The new upgrades provide agents with AI-driven suggestions for ins...
Sandra Radlovački · 1 min read · 12 Apr 2022
LivePerson Leverages AI CX to Support Travel Industry
Watch on YouTube . In this session we discuss the following: Conversations with customers in the travel industry right now Challenges in the travel industry ...
Guest Blogger · 1 min read · 7 Dec 2021