LivePerson has announced the plans to launch the “world’s first” decentralised customer care platform VillageDAO, in partnership with ConsenSys, a blockchain technology company.
The platform will aim to support LivePerson users to offer more self-service options by strengthening community engagement. By doing so, community members can contribute to the platform and its partner brands.
Dror Avieli, Vice President of Customer Success at ConsenSys, said: "We are looking to implement principles of decentralization across all of our operations, and customer care is tip of the spear. Through VillageDAO, we'll reward community members who help us elevate the quality of community engagement and learning throughout the Web3 space. “
“We are proud to partner with LivePerson, which has deep expertise in delivering high quality customer care at scale for traditional and decentralized communities including MetaMask, to bring our collective customer care expertise to the Web3 world. VillageDAO is a critical part of our commitment to unlocking Web3 for both founders and users."
Liveperson also announced MetaMask as the first client of the platform, which is currently in its beta development phase.