the voice of customer experience technology

Google Cloud on CX Today

87 pieces · 86 editorial · 1 sponsored · covered since 2021 (1 story)

CX Today coverage mentioning Google Cloud, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Google Cloud stories to your CX Today feed.

Editorial coverage

86 pieces · CX Today editorial stories
Google Cloud and Verizon Double Down on AI-Powered Customer Experience
News
Google Cloud and Verizon Double Down on AI-Powered Customer Experience
Rhys Fisher · 2mo ago
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Feature
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Rhys Fisher · 2mo ago
Five9 Wins $100M Financial Services CCaaS Contract
News
Five9 Wins $100M Financial Services CCaaS Contract
Rhys Fisher · 2mo ago
News · Revenue TechAlphabet Bets on Gemini as AI Agents Resolve 75% of Google Ads Support QueriesFrancesca Roche · Jul 23, 2026
NewsAccenture Edge and Google Cloud Launch Agentic AI SolutionsAlex Cole · Jul 9, 2026
NewsGoogle Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer ExperienceFrancesca Roche · Jun 18, 2026
News · CRM & DataInformatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and DatabricksRhys Fisher · May 21, 2026
News · CX TrustGoogle Cloud Uncovers First AI-Made Zero-Day Exploit, Putting CX in the CrosshairsNicole Willing · May 13, 2026
News · Journey OrchestrationGoogle Cloud Powers Hyper-Personalized Shopping for OTB’s Fashion BrandsRhys Fisher · May 7, 2026
News · CX TrustVodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks RiseNicole Willing · Apr 22, 2026
News · Revenue TechSAP and Google Cloud Partner to Bring Agent-Based AI Execution to MarketingFrancesca Roche · Apr 22, 2026
News · Revenue TechAvid and Google Cloud Partnership Reshapes Media Production with Agentic AIFrancesca Roche · Apr 20, 2026
Interview · CX TrustCalifornia AI Order Raises CX Standards but Leaves Gaps in Governance and OversightFrancesca Roche · Apr 13, 2026
Guide · Service OperationsHow to Improve Contact Center Reliability: The Essential CX Service Management, Observability, and Connectivity GuideSean Nolan · Mar 29, 2026
News · CRM & DataGoogle Cloud and Nokia Simplify Mobile Network Access for DevelopersFrancesca Roche · Mar 3, 2026
NewsWoolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading ResponsesFrancesca Roche · Feb 26, 2026
NewsFive9 Positions AI at the Core of CX Transformation StrategyFrancesca Roche · Feb 23, 2026
News · CX TrustBig CX News from Salesforce, Canada Goose, SAP, Unilever & Google CloudRhys Fisher · Feb 20, 2026
News · Revenue TechUnilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and OperationsFrancesca Roche · Feb 18, 2026
News · CX TrustGlobal Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the StackNicole Willing · Feb 16, 2026
NewsFive9 Expands Google Cloud Partnership for Unified Contact Center SolutionsFrancesca Roche · Jan 13, 2026
NewsPassive Shopping is Dead: How Google’s New AI Agents Are Rewriting CXRob Wilkinson · Jan 12, 2026
NewsAlbertson’s Uses Google AI Search to Drive 10% Bigger Grocery BasketsNicole Willing · Jan 8, 2026
ExplainerThe Digital Assembly Line: How Google Cloud’s 2026 Forecast Rewrites the Rules of CXRob Wilkinson · Dec 23, 2025
News · CX TrustKlarna Rethinks CRM AI Strategy by Partnering With Google CloudFrancesca Roche · Oct 15, 2025
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