the voice of customer experience technology

Genesys on CX Today

233 pieces · 221 editorial · 12 sponsored · covered since 2019 (3 stories)

CX Today coverage mentioning Genesys, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Genesys stories to your CX Today feed.

Editorial coverage

221 pieces · CX Today editorial stories
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
Explainer
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
Charlie Mitchell · 1y ago
Analysts React to Another Troubling Contact Center AI Lawsuit: "We’re Going to See More!"
Feature · CX Trust
Analysts React to Another Troubling Contact Center AI Lawsuit: "We’re Going to See More!"
Charlie Mitchell · 1y ago
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
News · CX Trust
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Rhys Fisher · 1y ago
Interview · CX IntelligenceThe Forrester Wave for CCaaS Platforms 2025: Top TakeawaysRhys Fisher · Apr 11, 2025
News · CRM & DataBig CX News from ServiceNow, Genesys, Salesforce, Twilio & ZendeskRhys Fisher · Apr 4, 2025
NewsBig CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center PlatformCharlie Mitchell · Apr 3, 2025
News · CRM & Data200+ Contact Centers Implement the CX Cloud from Genesys and SalesforceFloyd March · Apr 3, 2025
ExplainerNICE CXone vs. Genesys Cloud: The Ultimate CCaaS BattleRebekah Carter · Mar 31, 2025
News · CX IntelligenceBig CX News from Zendesk, Genesys, Microsoft & AccentureRhys Fisher · Mar 28, 2025
NewsGenesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”Charlie Mitchell · Mar 25, 2025
News · CX IntelligenceGenesys Brings New AI Solutions to Contact Center SupervisorsRhys Fisher · Mar 18, 2025
News · CRM & DataThe Latest BIG News from ServiceNow, Mitel, Google, & GenesysFloyd March · Mar 14, 2025
Interview · Agent ExperienceThe Top 10 Contact Center Workforce Management (WFM) Tools for 2025Rebekah Carter · Mar 12, 2025
NewsFormer Avaya Employees Join TeKnowledge, Start Implementing GenesysFloyd March · Mar 11, 2025
News · CRM & DataBig CX News from Salesforce, Mitel, Microsoft, & GenesysCharlie Mitchell · Mar 7, 2025
NewsGenesys Stalls Its IPO Bid, Cites Stock Market VolatilityCharlie Mitchell · Mar 6, 2025
Interview · Service Operations20 Customer Experience Events to Attend in 2025Floyd March · Feb 26, 2025
NewsGenesys and Mitel Join Forces to Support Hybrid Contact CentersFloyd March · Feb 20, 2025
NewsTalkdesk Embeds Contact Center Tools Into Epic CheersFloyd March · Feb 18, 2025
FeatureGenesys Aims to Solve the Contact Center AI Pricing Dilemma with TokenizationCharlie Mitchell · Feb 6, 2025
NewsGenesys Reaches $1.8BN in Annual Recurring CCaaS RevenuesRhys Fisher · Dec 13, 2024
Interview · Service OperationsGartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The RundownCharlie Mitchell · Oct 29, 2024
News · CRM & DataThe Latest BIG News from Cisco, Salesforce, NICE & GenesysRhys Fisher · Oct 25, 2024
NewsGenesys Is Going Public, Is AI the Key?Rhys Fisher · Oct 23, 2024
News · CRM & DataGenesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare CustomersRhys Fisher · Oct 16, 2024
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