Leading cloud contact centre provider, Talkdesk, recently announced a new partnership with business communications leader Mitel on an enhanced enterprise contact centre solution. The two well-respected brands are coming together to create a solution that will meet the demands of the modern digital customer. The new MiCloud Connect CX, an all-in-one contact centre powered by Talkdesk on the cloud, offers end-users an award-winning and innovative CCaaS solution.
MiCloud Connect CX combines Mitel’s extensive UCaaS and UC footprint, with Talkdesk’s ever-evolving portfolio of customer experience solutions. According to the two brands, the combined contact centre solutions will give greater flexibility to Mitel’s global customer base, along with providing new opportunities for partners.
The Convenience and Simplicity of CCaaS
In an agile and digital world, CCaaS solutions improve cost savings and operational efficiency. The right tools also have the potential to boost employee productivity and customer experiences. The new public cloud architecture and advanced integrations available from Talkdesk will create a unique value proposition for Mitel partners and customers around the globe in need of a more versatile service.
Through MiCloud Connect CX, Mitel will be able to take it’s business comms offerings to the next level, providing next-gen contact centre capabilities, and exceptional customer experience options. Businesses of all sizes will be able to adapt more easily to the changing needs of the modern consumer. The new solution builds upon Mitel’s existing contact centre portfolio, which is relied upon by thousands of companies around the globe.
According to the Executive VP of Business Development for Mitel, Graham Bevington, customer experience is easily one of the most important competitive differentiators for today’s companies in a service-driven marketplace. Partnering with Talkdesk allows Mitel to help organisations embrace the public cloud with ease. This means that customers can create more personalized experiences for their customers, with a predictable cost model that they can scale as necessary.
Making Customer Experience a Competitive Advantage
Mitel has a long-standing reputation as well-established leader in the UC industry. Talkdesk’s CEO, Tiago Paiva, noted that Talkdesk is pleased to be joining forces with Mitel on its new initiative, particularly as both companies continue to experience accelerated growth in the cloud space. By joining Mitel in an exciting new contact centre offering, Talkdesk believes that they’ll be able to offer one of the most impressive options on the market for companies who want to use “customer experience” as a competitive advantage.
The MiCloud Connect CX CCaaS solution leverages Mitel’s exceptional call control technology and combines it with the easy-to-use Talkdesk cloud. Additionally, the partnership will allow Talkdesk to expand it’s reach to new customers in search of both UCaaS and CCaaS solutions.
The Principal Analyst and Founder of ZK Research, Zeus Kerravala, commented on the partnership in a recent press release. He noted that Talkdesk’s impressive industry background, 99% retention rate, and 98% customer satisfaction rate makes them a great partner for Mitel. Additionally, Mitel offers a strong combination of UC and UCaaS solutions to expand Talkdesk’s portfolio. Together, the two companies could create a genuinely game-changing solution in the form of MiCloud Connect CX.
