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Contact Center
5 Pitfalls to Avoid when Picking your CCaaS Provider
The Role of Audio Hardware in Reducing Contact Center Agent Burnout
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
Big CX Update: Cyara
Generative AI in the Contact Center: What’s New in 2025?
Conversational AI
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
CX TV
Content Guru on Gartner’s Latest CCaaS, Converging CCaaS-CDP
Agents in Action: Moving from Chatbots to Real Operational Impact
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
Reviews
Landis Microsoft Teams Contact Center Review
CRM
How Review Management Impacts Customer Experience
