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AI & Automation in CX
The 2026 CX Trends Every Enterprise Should Act On
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Why CX Teams Still Aren’t Ready for Machine Customers
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Turn QA Insights into Real CX Strategy
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
CX TV
The Truth About CCaaS Migrations
Redefining AI with Empathy & Agent Empowerment
Public Sector Contact Centers: The Current State of Play
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
