CRM & Data · 24 Sept 2026Zeta Marketing Platform Integrations: What’s Native, What’s API-Based, and What Depends on Partners?
Zeta Global has had a busy six months. Here's what the platform integration roadmap means for buyers.
Monday, 28 September 2026updated 22:574 new since yesterdayabout two minutes
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Contact Center · NewsThe New CX Today Is Live — Grab Your Founding Handle Before It's GoneCX Today has a new home, rebuilt around how people actually follow the customer experience market: smarter search, sharper analysis and stories shaped by rea…4hCX Intelligence · InterviewYour Enterprise May Have a Decision-Making ProblemTheyDo research shows AI is making enterprise decisions faster and more confident, but 38% of leaders report unintended CX problems.4hCX AI · NewsThis Week in AI: 3 CX Gaps That Still Need to Be SolvedQualtrics, Insider One, and HubSpot all made major CX announcements this week, each claiming to close a gap between what customers expect and what businesses…5h
Agent ExperienceEmployee Experience Is the New WFM Battleground8hCX AIHow Dr. Martens Kicked Its CX Strategy Into Gear24 Sept 2026CRM & DataZeta Marketing Platform Integrations: What’s Native, What’s API-Based, and What Depends on Partners?24 Sept 2026CX TrustWhen AI Agents Ignore “No,” Security Gets Real24 Sept 2026CX IntelligenceWhy Customer Intelligence Is Dropping Dashboards24 Sept 2026NewsCX Awards 2026 Spotlight: The Engagement & Advocacy Layer23 Sept 2026CX IntelligenceWhy AI Can Be Right and Still Get CX Wrong23 Sept 2026CRM & DataWhy Claudeforce Indicates CRM Complexity Is Breaking Customer Experience23 Sept 2026NewsWhy AI Is Pushing UK Businesses to Take Back Control of Their Data23 Sept 2026
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CX Trust · 24 Sept 2026When AI Agents Ignore “No,” Security Gets Real
AI agent security risks are rising as Medicare, Gemini testing, Manchester Airport, and CISA highlight access and identity threats.
CX Intelligence · 24 Sept 2026Why Customer Intelligence Is Dropping Dashboards
This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions.
newsroom · 23 Sept 2026CX Awards 2026 Spotlight: The Engagement & Advocacy Layer
Explore the CX Awards Engagement & Advocacy layer. Celebrate marketing alignment, community platforms, and employee advocacy.
CX Intelligence · 23 Sept 2026Why AI Can Be Right and Still Get CX Wrong
Discover how human oversight can strengthen AI service performance beyond basic resolution-rate measurement.
CRM & Data · 23 Sept 2026Why Claudeforce Indicates CRM Complexity Is Breaking Customer Experience
UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.
newsroom · 23 Sept 2026Why AI Is Pushing UK Businesses to Take Back Control of Their Data
IDC research commissioned by Expereo shows UK businesses are prioritizing data control as AI security and sovereignty concerns grow.
CRM & Data · 22 Sept 2026Optimove AI Is Betting Big on Agentic Marketing. Most CRM Teams Aren’t Ready
Agentic AI is moving into the CRM and marketing stack, Optimove AI is betting it has the controls businesses need.
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