For twenty-plus years, CX Today has covered the customer experience market by reporting the news as it happens, as fast as it happens. That's not changing. What's changing is everything around it.
Today, we're introducing a new site — and a new way of finding and following the stories that actually matter to you. This is just the starting point. Every week from here, it gets smarter, deeper, and more useful, and the earlier you join, the more of that you're part of from day one.
The Problem We Set Out To Solve
Anyone working in CX right now knows the feeling: there's more written about this market than any one person could read. Product launches, funding rounds, AI bolted onto every platform, endless "state of the industry" takes — most of it says roughly the same thing.
We didn't think the answer was publishing more. We thought it was getting sharper about what we publish, and making it easier to find the piece that's actually relevant to your day.
"We didn't build a new website because the old one was outdated. We built it because the way people need to consume information about this market has changed, and we wanted CX Today to lead that shift rather than follow it. This is about making sure the people shaping customer experience have something better than noise to work with."
— Rob Scott, Founder & Publisher, CX Today
Built Around How People Actually Read The News Now
Search that understands what you're looking for, not just keyword matches. Smarter surfacing, so relevant stories find you. Formats built for how people genuinely consume news — fast updates some days, real depth on others. We've used AI where it genuinely helps you find things faster, never as a replacement for editorial judgment.
Going Deeper, On Purpose
