the voice of customer experience technology
Front page
News16 May 2022 · 1 min read

Twilio Invests in Syniverse

Twilio has invested $750 million in Syniverse, a communication technology provider, as part of their expanded partnership. This investment makes Twilio a sig...

Twilio Invests in Syniverse

Twilio has invested $750 million in Syniverse, a communication technology provider, as part of their expanded partnership.

This investment makes Twilio a significant minority owner of Syniverse, with Carlyle maintaining its majority stake.

Commenting on the exciting news, Syniverse’s CEO Andrew Davies said: “This transaction provides Syniverse with the enhanced liquidity and financial flexibility that will enable us to accelerate investment in innovation, product quality, and breadth to benefit our enterprise and carrier customers around the world.”

“Our partnership with Twilio, combined with our enhanced balance sheet following this new infusion of capital, leaves us well positioned to more effectively monetize the 5G and CPaaS revolutions, deepen our engagement with our customers across key industry verticals and create long-term value and opportunity for all our stakeholders.”

Through this partnership, Syniverse will be one step closer to serving enterprise customers and will capitalise on the next wave of growth in digital communications.

Syniverse will also continue to innovate and supercharge seamless connectivity across the world of communications.

Simon Khalaf, Twilio’s Senior Vice President and GM of Communications Platform, said: “We are pleased to have closed this partnership and investment to accelerate the next wave of innovation in mobile communications and drive long-term growth.”

On the communications front, Twilio has teased the release of its latest CX tool that unlocks improved, hyper-personalised experiences.

 

rate this story
helps rank stories across uc today
The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
matches this topic

Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up

10 Sept 2026
matches this topicCould Your Contact Center’s Sentiment Tool Break EU Rules?2 Sept 2026matches this topicGoogle Cloud and Verizon Double Down on AI-Powered Customer Experience25 Aug 2026