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Conversational AI
AI That Supports, Not Replaces: Rethinking Agent Assistance
How Conversational AI is Transforming the Modern Contact Center
Contact Center
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Big CX News from SAP, ServiceNow, OpenAI & Zoom
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
CRM
Is Salesforce the CRM Villain of 2025?
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
The Hidden Power of AI Agents in Customer Experience
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
The Next Generation Virtual Agent: An Inside Look
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Agents in Action: Moving from Chatbots to Real Operational Impact
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
