Shantanu Narayen
Customer experience voice
12 stories · newest first · 5 in 2026 · 1 in the last 90 days
Can Adobe’s New CEO Put CX Orchestration at the Center of Its AI Era?
Adobe CEO Anil Chakravarthy comes from CX orchestration. Here’s what his appointment could mean for Adobe’s AI, data, and CX strategy
Rhys Fisher · 6 min read · 17 Sept 2026
Big CX News from Adobe, Salesforce, Meta & Vercel
The latest and greatest news from the world of CX and customer service, including: Adobe, Salesforce, Meta & Vercel
Rhys Fisher · 4 min read · 24 Apr 2026
Five Adobe Summit Announcements Every CX Leader Should See
From an AI coworker to brand visibility in the age of AI search, here are the 5 Adobe Summit 2026 announcements CX teams need to know about.
Rhys Fisher · 4 min read · 20 Apr 2026
Adobe's CEO Is Out – What Will Happen to the CX Empire He Built?
Analyst Liz Miller explains what Adobe’s CEO exit means for enterprise CX, AI strategy, Brand Concierge, and the next leader’s priorities.
Rhys Fisher · 1 min read · 17 Mar 2026
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Shantanu Narayen is stepping down as Adobe CEO after 18 years. We break down what the leadership change means for enterprise CX.
Rhys Fisher · 3 min read · 16 Mar 2026
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
IBM and Adobe have announced a “unique alliance” of their tech solutions, as the two firms look to assist their clients with generative AI (GenAI) adoption. ...
Rhys Fisher · 4 min read · 23 May 2024
Rumoured Adobe Acquisition Could Shake Up Video In CX
Rumors suggest Adobe is about to acquire Rephrase.ai, a vendor known for its innovative generative AI and video technology. The move to purchase the Bengalur...
James Stephen · 2 min read · 28 Nov 2023
Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)
Adobe is perhaps best known for tools that allow people to open PDFs and edit photos. Yet, it also provides many leading customer experience solutions. Indee...
Charlie Mitchell · 3 min read · 11 Apr 2023
The Empire Strikes Back! Adobe Completes a $20BN Move for Figma
Adobe has reached a deal to acquire Figma – a leading competitor of Adobe XD – for $20BN. With Adobe XD, companies can create user interfaces, harnessing the...
Charlie Mitchell · 3 min read · 16 Sept 2022
Adobe Hedges Its Bets on CDP Platforms
"The interest in CDP is a great validation of the fact that the traditional CRM is not the way to go to build the next generation, customer experience." Davi...
Charlie Mitchell · 3 min read · 8 Jul 2022
Adobe Summit: Developing Better CRM
This week saw big players in the CX world gather for the Adobe Summit, which opened with a keynote on the importance of developing true customer connections ...
Carly Read · 2 min read · 29 Apr 2021
Genesys Partners with Adobe on Contextual CX
Leader in cloud customer experience solutions and contact centre technology, Genesys, announced a new partnership with Adobe recently. The two brands will be...
Rebekah Carter · 2 min read · 15 Sept 2020