In this discussion, host Rhys Fisher, Associate Editor at CX Today, sits down with Liz Miller, VP and Principal Analyst at Constellation Research, for a reaction to one of the biggest leadership stories in enterprise tech.
Shantanu Narayen's decision to step down as Adobe CEO after 18 years sent shockwaves through the market, and for anyone running customer experience operations on Adobe's stack, the implications go well beyond a stock price dip.
Liz explains why this is a "fast moving train" story, not a recovery story, and what that means for the next leader.