Kira Makagon
Customer experience voice
14 stories · newest first · 7 in 2026 · 0 in the last 90 days
RingCentral Sees AI Adoption Strengthen Customer Economics
RingCentral’s AI portfolio gains enterprise traction by combining automation, engagement intelligence and practical service improvements.
Francesca Roche · 4 min read · 27 Jul 2026
RingCentral AIR Pro Gets Agentic AI Upgrade as Contact Centers Shift Toward Autonomy
RingCentral has expanded AIR Pro with native AI agents, autonomous outreach, intelligent handoffs and AI-powered workflows for RingCX.
Nicole Willing · 5 min read · 25 Jun 2026
RingCentral Turns Microsoft Teams into a Contact Center
Can RingCentral close the UCaaS-CCaaS gap inside Teams? We break down what CEB delivers for enterprise CX teams.
Thomas Walker · 5 min read · 4 Jun 2026
“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral
RingCentral says enterprises will pay for AI that delivers measurable CX outcomes, stronger retention and hybrid AI-human engagement.
Nicole Willing · 6 min read · 8 May 2026
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
RingCentral unveils AIR Pro at Enterprise Connect, a voice-first AI platform automating complex customer interactions across channels.
Francesca Roche · 4 min read · 11 Mar 2026
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
Zoom revamps Virtual Agent 3.0, ServiceNow AI Platform Additions, Salesforce reframes its AI model & RingCentral and OpenAI team up.
Rhys Fisher · 4 min read · 27 Feb 2026
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
RingCentral’s OpenAI integration targets live voice AI, and its earnings call shows ACE customer growth up 144% year-over-year to 4,800+.
Rob Wilkinson · 5 min read · 23 Feb 2026
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
RingCentral launches its Customer Engagement Bundle for RingEX, highlighting the growing convergence of UCaaS and CCaaS shaping unified experience platforms.
Rhys Fisher · 4 min read · 6 Nov 2025
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Learn how the recent RingCentral AI product launch is driving growth and expanding its customer base in emerging AI trends.
Francesca Roche · 6 min read · 4 Nov 2025
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
RingCentral has snapped up CommunityWFM, the workforce management (WFM) tech provider. The move aims to bolster RingCentral's cloud contact center solution: ...
Charlie Mitchell · 4 min read · 8 Sept 2025
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
RingCentral has surpassed 1,000 customers for its RingCX and AI Receptionist solutions. RingCX is the enterprise communications giant's CCaaS solution releas...
Floyd March · 4 min read · 9 May 2025
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Last week, RingCentral held its annual analyst summit in Napa Valley. While this event, and ones like it, set the stage for vendors to provide a look at wher...
Zeus Kerravala · 5 min read · 4 Mar 2025
RingCentral Releases a Host of New Cloud Capabilities
RingCentral has released a host of capabilities across its cloud phone system and unified business communications platform. The new capabilities aim to help ...
Sandra Radlovački · 1 min read · 3 Aug 2022
RingCentral Launches an Array of New CX Technologies
RingCentral has revealed a plethora of new capabilities, each designed to solve the challenges of hybrid working. As such, the company has split its innovati...
Charlie Mitchell · 2 min read · 17 Mar 2022