RingCentral has released a host of capabilities across its cloud phone system and unified business communications platform.
The new capabilities aim to help customers automate administrative tasks, reduce app switching, and create custom workflows.
Kira Makagon, Chief Innovation Officer at RingCentral, said: “Core to successfully enabling hybrid work is providing your people with the right communications and collaboration tools when and where they need them.”
“At RingCentral, we’re focused on delivering the best-connected experiences across the varying working styles, locations, and technologies to reduce operational inefficiencies and enable people to effortlessly connect with customers, teams, and everyone in between.”
RingCentral has also made improvements to its Salesforce and Hubspot integrations to foster productivity among sales teams.
Now, RingCentral’s Salesforce integration users can conduct a warm transfer, an option that enables reps to first speak to whoever is receiving the transfer call and provide valuable context.
Meanwhile, teams which use the HubSpot integration can now access both voicemail and fax capabilities within Hubspot.