RingCentral has surpassed 1,000 customers for its RingCX and AI Receptionist solutions.
RingCX is the enterprise communications giant's CCaaS solution released in November 2023.
Last quarter, it had approximately 700 customers. Yet, over the past three months, its customer count has shot up.
Much of this may stem from companies reviewing the "COVD-contracts" they signed four years ago and - in many cases - switching loyalties.
The news is a welcome boost for RingCentral, which is typically recognized through its UCaaS offerings.
After all, the UCaaS market has considerably less room for growth. As such, industry stalwarts, like RingCentral, are leaning more into CCaaS.
Kira Makagon, President and Chief Operating Officer at RingCentral, shared the statistics around RingCX's rising success during the company's quarterly earnings call. She explained:
We are seeing a strong growth of RingCX, including large deals, which underscores that our multi-product strategy is working across all cohorts.
That multi-product strategy includes bundling RingCX, RingEX (its UCaaS offering), and RingSense to offer an enterprise-wide layer for communications.
It also allows RingCentral to expand happy relationships with its wide base of UCaaS customers.
A standout example of this strategy coming together is in a new deal with a major auto dealership group.
Indeed, it will deploy thousands of RingEX seats, alongside RingCX and RingSense AI, across nearly 100 locations.
By leveraging RingCentral’s platform, the dealership is standardizing communications, expanding its use of performance analytics, and "enhancing customer experience across sales and support."
More Big Wins for RingCX
RingCentral credits RingCX's recent success to its simplicity, familiar interface, and quick deployment time.
As an example of the latter, NHS Hertfordshire - a leading regional healthcare trust in the UK - went live in Q1, only six weeks after signing up.
"Serving over 1.2 million residents, the organization has already achieved a 30 percent reduction in call wait times and is expanding its services to further benefit both patients and agents," noted Makagon.
Makagon also underscored how RingCentral provides embedded AI that doesn't require every service leader to be an AI expert.
Noting this, she touched upon the solution's AI Quality Management feature, which was included in over 50 percent of $1MN+ deals RingCentral secured for RingCX over the past nine months.