the voice of customer experience technology
latest
The desk · updated through the day

In brief

Short, checked, cited where we can. The announcements, the moves and the things worth a look.

Follow @cxtodaynews
Clear filtersNewest first · all time · CX Trust
Tuesday 27 October2 items
GenesysCX Trust27 Oct

Genesys Investigates Security Incident Affecting Internal Business Systems

Genesys is still investigating a security incident that affected certain internal business systems detected on October 16. The company says the Genesys Cloud, Genesys Engage and Genesys Engage Cloud platforms were unaffected, but the full scope of the breach remains unclear. As part of its response, Genesys has suspended use of the learning management system related to the incident.

source ↗
AnthropicCX Trust27 Oct

Anthropic Says It's Losing Customers Over Data Retention

Anthropic flagged a real enterprise AI tension in its S-1 IPO filing, noting that zero data retention (ZDR) is increasingly expected by regulated customers, but "these requirements have caused and could continue to cause customers to migrate to other providers or to deployments where our visibility is more limited," making incident investigation and regulatory reporting harder.

source ↗
Monday 26 October2 items
CX Trust26 Oct

GMO Internet to Compensate Customers Following Cyberattack

Japan's GMO Internet Group says it will compensate customers after a cyberattack on its Onamae.com Desktop Cloud service, which runs automated foreign exchange trading software, exposed customer information and triggered unauthorized trading activity. The company will pay each customer ¥5,000 ($31.75), in addition to covering verified losses from unauthorized transactions. It will email claim details to customers on October 30.

source ↗
CX Trust26 Oct

OECD: Businesses Are Increasing AI Use in Cybersecurity

More businesses are using AI to strengthen cybersecurity, reaching a level in 2025 that was 23.2 percent higher than in 2024 and more than double its 2021 level, new OECD data shows. At the same time, individuals are taking greater control of their personal data through privacy-enhancing tools.

source ↗
Thursday 22 October2 items
CX Trust22 Oct

NSA Warns PHP Vulnerability Threat to Continue for Weeks

The US National Security Agency (NSA) has urged organizations to check internet-facing systems running PHP and prioritize patches for vulnerabilities associated with PHP2Shell, as security vendors and cloud providers report attempted attacks. “It will be critical in the coming weeks to maintain heightened awareness of your internet-facing devices and services that are reliant on PHP,” the NSA said.

source ↗
SEPANTACX Trust22 Oct

SEPANTA Launches GATE to Help Regulated Firms Manage AI Governance

U.K.-based SEPANTA has launched GATE, a platform designed to help regulated firms manage AI governance and align their policies with regulatory requirements such as those set by the Financial Conduct Authority (FCA). The system provides rules, processes, and frameworks, as 55% of AI use cases in the sector involve some degree of automated decision-making, according to the company.

Wednesday 21 October2 items
SBICX Trust21 Oct

State Bank of India Confirms Cyberattack Exposed 3,897 Customer Records on the Dark Web

State Bank of India says a cyber incident exposed 3,897 customer records on the dark web, including names, phone numbers, IDs and loan details. The bank said the incident did not materially affect its core operations, financial performance or business continuity.

CX Trust21 Oct

Critical PHP Vulnerability Prompts U.K. Cybersecurity Warning

The U.K.’s National Cyber Security Centre (NCSC) is urging organizations to prepare for immediate updates to systems running PHP following the disclosure of a critical vulnerability that could expose systems to attacks. The NCSC advises that where immediate remediation is not feasible, organizations should consider taking the system offline until it can be fully mitigated.

source ↗
Tuesday 20 October1 item
GoogleCX Trust20 Oct

Google Cloud Outage Disrupts U.K. Banking Services

A Google Cloud outage affecting its London region has disrupted banking services and a range of other U.K. websites and apps. Revolut reported problems with logins, card payments, transfers and cash withdrawals. According to Down Detector, customers also reported issues with Lloyds Bank, HSBC, Screwfix, DPD and Rightmove, highlighting the impact of enterprises relying on shared cloud infrastructure.

Monday 19 October1 item
InforCX Trust19 Oct

UK Business Confidence in Safe AI Deployment Falls, Research Finds

U.K. confidence in deploying AI safely and effectively is slipping, research by Infor. Confidence in managing AI rollouts without disrupting operations fell from 75 percent in April to 66 percent, while only 62 percent of U.K. businesses believe their data is sufficiently mature and well-governed to support reliable AI, the second-lowest result across seven countries.

source ↗
Seen something we should run?

In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.

File it at the news desk →@cxtodaynews on X ↗
What we check

Primary source · date · number · named spokesperson. Two of the four and we will usually run it.