Short, checked, cited where we can. The announcements, the moves and the things worth a look.
Follow @cxtodaynewsGartner says 70% of enterprises will abandon agentic AI built by vendor forward-deployed engineering by 2028, citing soaring costs and difficulty evolving it independently. It advises software engineering leaders to treat FDE as a delivery model and follow three phases: before signing, during the engagement, and at exit.
NVIDIA has launched the Open Agent Safety Platform, combining OpenShell runtime software with Sentry, a hardware-based monitoring design. The system is meant to set enforceable boundaries outside the model itself, with OpenShell tracing actions and Sentry quarantining agents that breach limits within milliseconds.
Metcash is bringing Coveo’s generative AI conversational search to its B2B retailer portal, creating a faster, more intuitive support experience for independent retailers. Natural-language answers will help customers resolve routine questions independently, while shared AI guidance equips service teams to deliver more relevant, efficient assistance.
Bain says current consumer and enterprise AI could generate only $1.2 trillion to $1.8 trillion, leaving a $4.2 trillion gap that may depend on new markets such as AI-powered search, ads, robotics and drug discovery. It also warns that faster AI adoption is becoming a competitive advantage.
Microsoft is expanding Copilot with Autopilot, a persistent agent that can monitor channels, manage recurring tasks and follow up across Teams, Outlook and documents. New Home and Code experiences also help employees delegate work and build secure automations, potentially accelerating internal customer-service operations.
HSBC has launched Smart Checking, an AI-powered trade-finance tool that extracts, classifies and checks complex documents. Confidence-based workflows route exceptions to specialists, aiming to speed payments, improve liquidity access and deliver more consistent, auditable service for business customers.
In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.
File it at the news desk →@cxtodaynews on X ↗Primary source · date · number · named spokesperson. Two of the four and we will usually run it.
