Short, checked, cited where we can. The announcements, the moves and the things worth a look.
Follow @cxtodaynewsAirship has introduced on-device Decisioning AI, which combines customer profile data with live app signals - such as cart status and current screen - to choose personalized experiences as they load. The update removes cloud delays, supports privacy-conscious data access, and helps brands respond to intent instantly across mobile journeys.
Salesforce has announced Agent Evals, API Evals and advanced cost controls for Agent Fabric, its AI control plane for governing agents across platforms. The updates are designed to catch quality issues and API changes earlier, while giving budget owners hard spending limits and tools to reduce token usage.
Oracle has announced a series of AI updates at Oracle AI World, adding agentic capabilities across Fusion Cloud Applications, its data platform and implementation tools. The updates include AI-powered employee tools, automated application configuration, an agentic implementation platform and Deep Trust AI Architecture to address enterprise AI risks.
Cisco is introducing new Cisco IQ capabilities, including AI-powered playbooks for quantum-safe and software end-of-vulnerability support, priority bug assessments, Cloud Control integration and AI Assistant upgrades. The changes are designed to surface real-time risk intelligence and simplify TAC case management.
Nintex has launched Nintex Processes, linking process management directly with workflows, systems and AI agents. The capability gives organizations a governed foundation for agentic orchestration, helping teams coordinate deterministic automation and AI-driven work with clearer visibility, accountability and control across complex operations.
8x8 has appointed Boris Grinshpun as Global Vice President of Product Management to accelerate AI-led innovation across its UCaaS, CCaaS and CPaaS portfolio. Formerly a NiCE product leader, Grinshpun brings over 20 years’ enterprise technology experience, including AI engagement, CRM and platform transformation. He will oversee product roadmap execution, aiming to deliver scalable, integrated customer and employee experiences worldwide faster.
Invoca has launched a healthcare-focused Data + AI solution using HIPAA-compliant voice and messaging agents to handle patient calls, texts and web forms. The platform can book, reschedule or cancel appointments in electronic health record systems, and connects conversations to marketing campaigns and CRM tools. University Hospitals says its AI agent recovered 25 appointments on its first night.
Gartner says CIOs should deliberately manage AI value and risk as risk accelerates faster than value. The firm says only 25% of CIOs align technology and business risk, while 71% expect to deploy agentic AI within 12 months and only 21% have governance capabilities in place.
Tottenham Hotspur has launched Ask Spurs, a multilingual Salesforce Agentforce assistant for ticketing, memberships, retail and stadium-event enquiries. Built on 4.6 million unified fan profiles, the agent has achieved an 86% engagement rate and resolves 20% of interactions independently, then escalates more complex questions to human support.
Marc Benioff announced it on X with no formal release, and nobody has said what changes. Are you on board with changing "Artificial Intelligence" to "Superintelligence"?
In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.
File it at the news desk →@cxtodaynews on X ↗Primary source · date · number · named spokesperson. Two of the four and we will usually run it.
