Short, checked, cited where we can. The announcements, the moves and the things worth a look.
Follow @cxtodaynewsA survey of 3,000 consumers in the U.S., U.K. and Germany found trust in AI more than doubles when a human option is visible. It also found that 92% give AI less than 10 minutes before asking for a person, and 71% say it is very or extremely important to know when they are talking to AI.
Amazon Connect Customer now lets administrators store up to 20,000 values per data table and use those tables to define contact center settings such as operating hours, escalation rules, AI agent prompts and queue assignments. Business teams can update reference data themselves, export and move tables, and load data from external systems.
LeapXpert and Carahsoft are partnering to give public-sector agencies greater governed access to WhatsApp, Signal, iMessage and SMS. The platform captures and archives conversations in real time, helping agencies meet compliance obligations while enabling civil servants to communicate with constituents through popular public channels.
In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.
File it at the news desk →@cxtodaynews on X ↗Primary source · date · number · named spokesperson. Two of the four and we will usually run it.
