Short, checked, cited where we can. The announcements, the moves and the things worth a look.
Follow @cxtodaynewsSalesforce introduced Koa Decisions on November 6, the next version of HyperClassifier, which routes work inside Agentforce. In Salesforce's test it returned a choice in 26 milliseconds, against 1.4 seconds for a general-purpose LLM. It handles images and audio, with plans for Flows, Apex and an API. I would ask how often the cheap answer is the wrong one.
Zendesk has launched Employee Service AI Agents and Advanced Action Flows to help IT, HR and workplace teams complete multi-step requests such as onboarding, offboarding and access approvals. The company says early access users generated 6 million workflow executions in five weeks, saving an estimated 500,000 hours of manual work.
Intradiem has introduced Dynamic Workforce Orchestration, a new approach to workforce management that uses live operational data and automated action to align people, work and technology in real time. The company says customers have seen productivity gains of 10% or more and an average return of $7 for every dollar invested.
In Brief runs on tips. A good nugget is short and specific — a launch, a hire, a funding round, a number, a neat find worth a look — and it lands best with a source link so we can check it and cite it. We read everything and curate what runs; nothing publishes automatically.
File it at the news desk →@cxtodaynews on X ↗Primary source · date · number · named spokesperson. Two of the four and we will usually run it.
