the voice of customer experience technology

Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

All coverage

223 pieces · editorial and sponsored · newest first
Is Your Routing Engine Breaking Omnichannel CX?
Explainer
Is Your Routing Engine Breaking Omnichannel CX?
Alex Cole · Apr 3, 2026
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
Feature
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
Francesca Roche · Mar 17, 2026
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
News
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
Rhys Fisher · Mar 10, 2026
NewsForget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CXRob Wilkinson · Mar 2, 2026
News · CRM & DataBig CX News from Zoom, ServiceNow, Salesforce, RingCentral & OpenaiRhys Fisher · Feb 27, 2026
NewsZoom Launches Virtual Agent 3.0 to Fix Chatbot's Broken PromiseRhys Fisher · Feb 24, 2026
ExplainerHow Contact Center Vendors Differ on Cloud, AI and ArchitectureAlex Cole · Feb 15, 2026
FeatureThe Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?Francesca Roche · Jan 5, 2026
News · CRM & DataBig CX News from ServiceNow, Zoom, Cisco & IKEARhys Fisher · Dec 19, 2025
NewsZoom Launches AI Companion 3.0, Expands its AI StrategyFrancesca Roche · Dec 15, 2025
NewsZoom Reveals AI Transformation Strategy in Latest Earnings ReportFrancesca Roche · Nov 25, 2025
News · CX TrustBig CX News from Amazon, Zoom, Gartner & ZendeskRhys Fisher · Nov 7, 2025
NewsZoom Eyes the Small Business CX Market with Bonsai BuyRhys Fisher · Nov 6, 2025
News · Revenue TechThe Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & MicrosoftRhys Fisher · Oct 17, 2025
NewsZoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader PartnershipRhys Fisher · Oct 13, 2025
News · Service OperationsThe Latest BIG News from Zoom, Genesys, ServiceNow, and ZendeskCharlie Mitchell · Sep 19, 2025
News · Service OperationsZoomtopia 2025: The Top 10 AnnouncementsChris Porter · Sep 17, 2025
Feature · Service OperationsGenesys and Zoom Quietly Push Customer Service and ITSM Closer TogetherCharlie Mitchell · Sep 15, 2025
Interview · Service OperationsGartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The RundownCharlie Mitchell · Sep 10, 2025
NewsZoom Is Winning Contact Center Market Share Because Others Are FailingCharlie Mitchell · Aug 25, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, Lenovo & ZoomRhys Fisher · Aug 22, 2025
News · CX IntelligenceZoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use CaseCharlie Mitchell · Aug 18, 2025
News · CRM & DataBig CX News from SAP, ServiceNow, OpenAI & ZoomRhys Fisher · Jul 25, 2025
News · CRM & DataZoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue TeamsCharlie Mitchell · Jul 22, 2025
News · CX IntelligenceBig CX News from Zoom, OpenAI, Salesforce, and SanasCharlie Mitchell · Jul 11, 2025
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