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Zoho on CX Today

80 pieces · 80 editorial · 0 sponsored · covered since 2022 (16 stories)

CX Today coverage mentioning Zoho, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoho stories to your CX Today feed.

Editorial coverage

80 pieces · CX Today editorial stories
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
News
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
Rob Wilkinson · 6mo ago
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
News · CX Trust
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
Nicole Willing · 9mo ago
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
News · CRM & Data
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Nicole Willing · 11mo ago
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
News · CX IntelligenceBig CX News from AWS, ServiceNow, Forrester & ZohoRhys Fisher · Oct 31, 2025
News · CRM & DataZoho Builds CRM-Based Dealership Platform for Mercedes-Benz IndiaNicole Willing · Oct 28, 2025
News · CRM & DataFree Agents: How Slow AI Adoption Is Pushing Vendors to Drop the PaywallNicole Willing · Oct 21, 2025
News · CRM & DataBig CX News from Zendesk, AWS, Microsoft, & ZohoCharlie Mitchell · Jul 18, 2025
News · CRM & DataZoho Makes 5 Major Moves to Expand Its AI PortfolioCharlie Mitchell · Jul 17, 2025
News · CRM & DataBig CX News from Salesforce, Zoho, NICE, & DialpadRhys Fisher · May 16, 2025
News · CRM & DataZoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration FeaturesCharlie Mitchell · May 14, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
News · CRM & DataZoho Launches an Enterprise Project Management Platform, Surges UpmarketFloyd March · Mar 11, 2025
News · CX IntelligenceZoho, Zoom Get Ready to Release Small Language Models (SLMs)Floyd March · Mar 6, 2025
NewsThe Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for YouCharlie Mitchell · Feb 25, 2025
News · CRM & DataBig CX News from Zoho, Google, Cisco, & SalesforceRhys Fisher · Feb 7, 2025
News · CRM & DataZoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO TransitionCharlie Mitchell · Feb 4, 2025
News · CRM & DataBig CX News from ServiceNow, Zoho, Salesforce, & Kore.aiRhys Fisher · Jan 31, 2025
News · CRM & DataSridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His PlaceCharlie Mitchell · Jan 27, 2025
News · CRM & DataCRM for Customer Service: AI, Other Trends, & ProvidersCharlie Mitchell · Jun 28, 2024
News · CRM & DataZoho Unveils CRM for Everyone, Promises "True Democratization"Rhys Fisher · Jun 6, 2024
News · CRM & DataZoho Achieves ‘Record’ 100 Million UsersJames Stephen · Sep 5, 2023
NewsTalkdesk, Dialpad, and Zoho Crack the Forbes Cloud 100 ListCharlie Mitchell · Aug 9, 2023
NewsThe Latest BIG News: Avaya's Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaSCharlie Mitchell · Feb 23, 2023
News · CRM & DataNew Zoho Desk Updates Blend Human and Artificial IntelligenceRyan Smith · Dec 15, 2022
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