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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

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188 pieces · editorial and sponsored · newest first
How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?
Interview
How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?
Nicole Willing · Apr 14, 2026
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
News
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
Rob Wilkinson · Apr 9, 2026
Why Enterprise Community Platforms Fail to Deliver ROI
Explainer · Community CX
Why Enterprise Community Platforms Fail to Deliver ROI
Sophie Wilson · Apr 2, 2026
Case Study · CX IntelligenceWhich Customer Analytics Use Cases Actually Improve CX? High-Impact Contact Center Workflows That Deliver Faster ROIAlex Cole · Mar 31, 2026
Explainer · CX IntelligenceWhich Customer Analytics & Intelligence Trends Actually Matter in 2026? The Contact Center Shift to Real-Time, Predictive CX InsightAlex Cole · Mar 26, 2026
Explainer · Journey OrchestrationWhat Are The Biggest Customer Engagement Trends 2026 Buyers Can’t Ignore If They Want Happier Customers?Sophie Wilson · Mar 26, 2026
News · CX TrustCrunchyroll Hack Exposes Customer Support Data in Vendor Security IncidentNicole Willing · Mar 25, 2026
News · CRM & DataBig CX News from Salesforce, Zendesk, NiCE & AWSRhys Fisher · Mar 13, 2026
NewsZendesk Moves to Acquire Forethought, Expand Agentic Service CapabilitiesNicole Willing · Mar 12, 2026
News · CX TrustZendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano CustomersNicole Willing · Mar 2, 2026
SponsoredNo Plug-Ins, No Hassle: Payments Go Native in Zendeskwith SequenceShift · Mar 2, 2026
NewsCX Dominates G2's Agentic AI List, Makes up 6 of Top 10Rob Wilkinson · Feb 27, 2026
ExplainerOmnichannel Risk Check: Are You Adding Channels, or Adding Ways to Lose Trust?Rebekah Carter · Feb 17, 2026
SponsoredFrom Queue to Conversation: Redesigning the Service Journeywith Zendesk · Feb 17, 2026
Guide · CX TrustWhich CX Platforms Actually Protect Your Data? Security, Privacy & Compliance ComparedThomas Walker · Feb 14, 2026
SponsoredVoice Isn't Dead, It's Just Got Smarterwith Zendesk · Feb 10, 2026
SponsoredThe Death of Hold Music Why Waiting on the Line Is Overwith Zendesk · Feb 2, 2026
ExplainerThe Limitations of Agentic AI: Why AI is Cracking at the EdgesRebekah Carter · Jan 29, 2026
InterviewFrom Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center MigrationNicole Willing · Jan 16, 2026
Explainer · Revenue TechWhy Shared Customer Memory is the Number One Thing You Should Demand from Cross-Channel VendorsRebekah Carter · Jan 16, 2026
FeatureThe Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?Francesca Roche · Jan 5, 2026
News · CRM & DataZendesk Acquires Unleash, Introduces AI Enterprise Search ToolFrancesca Roche · Dec 22, 2025
News · CRM & DataBig CX News from Salesforce, AWS, Coupang & IBMNicole Willing · Dec 12, 2025
NewsAWS and Zendesk Unite to Modernize Outdated Contact Center StacksRhys Fisher · Dec 8, 2025
News · CX TrustZendesk and Microsoft Targets The Small Business Market in Latest PartnershipFrancesca Roche · Dec 1, 2025
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